MailChannels incident

Outbound SMTP Service Degraded Performance

Minor Resolved View vendor source →

MailChannels experienced a minor incident on September 24, 2025 affecting SMTP Service, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 09:20 AM UTC
Resolved
Sep 24, 2025, 01:08 PM UTC
Duration
3h 47m
Detected by Pingoru
Sep 24, 2025, 09:20 AM UTC

Affected components

SMTP Service

Update timeline

  1. investigating Sep 24, 2025, 11:40 AM UTC

    We are currently experiencing degraded performance in our Mailchannels Cloud SMTP service. There is a delay in delivering emails to the destination. We have emails sitting in our queue waiting for delivery. We are continuing to monitor and will post an update when the backed up emails are delivered.

  2. investigating Sep 24, 2025, 12:25 PM UTC

    We are continuing to deliver the backed up mails in our queue. We are continuing to monitor and will post an update when the backed up emails are delivered.

  3. resolved Sep 24, 2025, 01:08 PM UTC

    The backed up emails have been delivered. Please reach out to [email protected] if you have questions.