Magensa Outage History

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Magensa had 11 outages in the last 2 years totaling 222h 16m of downtime — averaging 0.5 incidents per month.

There were 11 Magensa outages since June 19, 2025 totaling 222h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://magensa.statuspage.io

Notice May 20, 2026

Non-Magensa Incident: WorldPay, element Express, slow response times.

Detected by Pingoru
May 20, 2026, 02:04 PM UTC
Resolved
May 20, 2026, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 20, 2026, 02:04 PM UTC

    From WorldPay Incident Communications: Final Incident #: INC0505900 Incident Start: 2026-05-20 07:42:00 UTC | 2026-05-20 03:42:00 EDT Platform Affected: Integrated Payments - Express, MercuryPay, triPOS Cloud Issue: There was an incident affecting transaction processing on the Integrated Payments - Express, MercuryPay and triPOS Cloud platforms. Status: Final Impact: Some transactions may have resulted in an error. Actions Taken to Restore Service: Worldpay technical resources identified an unexpected issue during a scheduled change event. Worldpay will continue to monitor the processing environment for stability. Incident Resolved: 2026-05-20 08:12:00 UTC | 2026-05-20 04:12:00 EDT Worldpay Incident Communication Management Global Command Center

Read the full incident report →

Notice May 5, 2026

Magensa service degradation

Detected by Pingoru
May 05, 2026, 07:00 PM UTC
Resolved
May 06, 2026, 02:00 AM UTC
Duration
7h
Timeline · 1 update
  1. resolved May 08, 2026, 06:13 PM UTC

    Slow/Intermittent transaction processing. Impacted services: MPPG, Unigate, DAF, Decrypt Network connections may have been delayed or rejected resulting in retries or failures (500 errors).

Read the full incident report →

Notice April 1, 2026

Magensa Unigate Service Down.

Detected by Pingoru
Apr 01, 2026, 06:08 PM UTC
Resolved
Apr 01, 2026, 07:48 PM UTC
Duration
1h 40m
Affected: Unigate
Timeline · 2 updates
  1. identified Apr 01, 2026, 06:08 PM UTC

    Magensa Unigate Service is down. We're working to resolve the issue.

  2. resolved Apr 01, 2026, 07:48 PM UTC

    As of 11:28am PT, this incident was resolved

Read the full incident report →

Minor March 25, 2026

Magensa Decryption, Intermittent errors reported.

Detected by Pingoru
Mar 25, 2026, 04:26 PM UTC
Resolved
Mar 26, 2026, 06:44 PM UTC
Duration
1d 2h
Affected: MPPG (All versions)Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalUnigate
Timeline · 2 updates
  1. investigating Mar 25, 2026, 04:26 PM UTC

    We are currently investigating an intermittent Decryption failure issue.

  2. resolved Mar 26, 2026, 06:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 10, 2025

Non-Magensa transaction errors during processing to HeartlandPortico endpoint impacting MPPGv3/v4 and DAFv3/v4

Detected by Pingoru
Nov 10, 2025, 04:10 PM UTC
Resolved
Nov 10, 2025, 05:04 PM UTC
Duration
54m
Affected: MPPG (All versions)Decrypt and Forward (All versions)
Timeline · 3 updates
  1. monitoring Nov 10, 2025, 04:10 PM UTC

    Beginning at or around 7:17am PT today we started seeing long running transactions (> 20seconds) for MPPG/DAF transactions processing through Heartland – Production endpoints. Magensa systems are processing requests normally but the Processor Response coming back are showing the following messages: “System Error” or “Transaction has timed out. You may need to submit a reversal for the transaction.” The processor endpoint generating this error is: https://api2-c.heartlandportico.com/Hps.Exchange.PosGateway/PosGatewayService.asmx We will continue monitoring this situation.

  2. monitoring Nov 10, 2025, 04:36 PM UTC

    The processor is aware of the issue and is working to resolve the situation.

  3. resolved Nov 10, 2025, 05:04 PM UTC

    It appears the Heartland processing issue has been resolved.

Read the full incident report →

Notice October 27, 2025

Magensa Azure DC intermittent connection failures

Detected by Pingoru
Oct 27, 2025, 09:07 PM UTC
Resolved
Oct 28, 2025, 05:23 PM UTC
Duration
20h 15m
Affected: MPPG (All versions)Decrypt v2Decrypt and Forward (All versions)Remote Services (RS2, RS3, RMS)
Timeline · 2 updates
  1. investigating Oct 27, 2025, 09:07 PM UTC

    At 1:46pm PT transaction connections started failing. Communications issue has been resolved as of 1:52pm PT and should be processing normally. Investigation is ongoing.

  2. resolved Oct 28, 2025, 05:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2025

Magensa Services Unavailable

Detected by Pingoru
Oct 15, 2025, 07:21 PM UTC
Resolved
Oct 15, 2025, 07:23 PM UTC
Duration
2m
Affected: MPPG (All versions)Decrypt v1Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalRemote Services (RS2, RS3, RMS)www.MagTek.comwww.Magensa.netwww.QwickPAY.comUnigate
Timeline · 2 updates
  1. investigating Oct 15, 2025, 07:21 PM UTC

    Magensa services are currently unreachable. This is being investigated.

  2. resolved Oct 15, 2025, 07:23 PM UTC

    Connectivity restored.

Read the full incident report →

Notice September 17, 2025

Customer Reported Connectivity Issues - researching.

Detected by Pingoru
Sep 17, 2025, 05:44 PM UTC
Resolved
Sep 24, 2025, 03:06 PM UTC
Duration
6d 21h
Affected: MPPG (All versions)Decrypt and Forward (All versions)Unigate
Timeline · 4 updates
  1. investigating Sep 17, 2025, 05:44 PM UTC

    We are investigating reports of intermittent connectivity/processing errors at this time.

  2. monitoring Sep 17, 2025, 07:13 PM UTC

    A remedy has been implemented and we are monitoring results.

  3. monitoring Sep 23, 2025, 04:50 PM UTC

    Issue has been resolved.

  4. resolved Sep 24, 2025, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 17, 2025

Intermittent Processing Errors

Detected by Pingoru
Sep 17, 2025, 02:31 AM UTC
Resolved
Sep 17, 2025, 01:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 17, 2025, 02:31 AM UTC

    Intermittent processing errors with message similar to "Unable to read data from the transport connection" causing transaction failures has been resolved.

Read the full incident report →

Notice August 12, 2025

TSYS Processing errors (721)

Detected by Pingoru
Aug 12, 2025, 11:58 PM UTC
Resolved
Aug 13, 2025, 12:21 AM UTC
Duration
23m
Affected: MPPG (All versions)Decrypt and Forward (All versions)
Timeline · 2 updates
  1. investigating Aug 12, 2025, 11:58 PM UTC

    Notification: TSYS is currently experiencing connectivity/processing errors resulting in Magensa rsponses showing the following: "Payload post failed. Message The underlying connection was closed: An unexpected error occurred on a receive. Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host."

  2. resolved Aug 13, 2025, 12:21 AM UTC

    Appears TSYS processing issue is resolved.

Read the full incident report →

Major June 19, 2025

Intermittent Decrypt failures

Detected by Pingoru
Jun 19, 2025, 10:51 PM UTC
Resolved
Jun 19, 2025, 11:11 PM UTC
Duration
20m
Affected: MPPG (All versions)Decrypt v1Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalRemote Services (RS2, RS3, RMS)www.MagTek.comwww.Magensa.netwww.QwickPAY.comUnigate
Timeline · 3 updates
  1. investigating Jun 19, 2025, 10:51 PM UTC

    We are aware of a Magensa Service interruption and are currently investigating.

  2. investigating Jun 19, 2025, 10:57 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 19, 2025, 11:11 PM UTC

    The system is running.

Read the full incident report →