Luno incident

Delayed Balance updates when using the userstream API

Notice Resolved View vendor source →

Luno experienced a notice incident on December 15, 2025, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 02:30 PM UTC
Resolved
Dec 15, 2025, 02:49 PM UTC
Duration
19m
Detected by Pingoru
Dec 15, 2025, 02:30 PM UTC

Update timeline

  1. identified Dec 15, 2025, 02:30 PM UTC

    We have identified an issue affecting customers who use the userstream API. Customers may experience delays with their balance updates when using the userstream API. We are working on this as a priority. Updates to follow.

  2. resolved Dec 15, 2025, 02:49 PM UTC

    Update: We are no longer seeing delayed balance updates for customers who utilize the UserStream API. We appreciate your understanding in this matter.