Luno incident

VIRTUAL is temporarily unavailable on Instant Buy and Sell

Notice Resolved View vendor source →

Luno experienced a notice incident on February 16, 2026, lasting 7h 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2026, 01:02 AM UTC
Resolved
Feb 16, 2026, 08:27 AM UTC
Duration
7h 25m
Detected by Pingoru
Feb 16, 2026, 01:02 AM UTC

Update timeline

  1. identified Feb 16, 2026, 01:02 AM UTC

    We have identified an issue causing Virtuals Protocol (VIRTUAL) / Bitcoin (BTC) pair to be temporarily unavailable for customers using instant buy and sell. This means any customer trying to purchase VIRTUAL using BTC will not be able to. Our team is working on this as a priority. We will update as soon as possible and appreciate your understanding in this matter.

  2. resolved Feb 16, 2026, 08:27 AM UTC

    Update: Customers should have no issue purchasing Virtual using BTC. We appreciate your patience and understanding in this matter.