Lunar Outage History

Status: Monitoring We are currently experiencing an issue where some customers are being charged twice for MobilePay card payments. This is caused by a problem at MobilePay and not on our end. MobilePay has confirmed the issue and their technicians are working on it. Our team is monitoring the situation closely. We will provide an update once more information becomes available. Affected components 💸 Mobilepay (Partial outage)

Status: Monitoring MobilePay has identified the issue but does not yet have a solution. We continue to monitor the situation closely and will provide an update once more information becomes available. Affected components 💸 Mobilepay (Partial outage)

Status: Monitoring Some customers are being charged twice for card payments, including MobilePay payments. The cause has been identified as an issue at an external card payment provider, Nets. Nets is working on the issue, and there is no solution yet. We continue to monitor the situation closely and will provide an update once more information becomes available. Affected components 💸 Mobilepay (Partial outage)

Status: Monitoring We are currently experiencing an issue with our connection to the Danish CPR register, as they've temporarily closed the connection for private businesses. As a result, we are currently unable to conduct new customer onboarding or core data updates. This is not caused by anything on our end. We are monitoring the situation closely and will provide updates once more information becomes available. Affected components 🇩🇰 Danish Sign up (Full outage)

Status: Monitoring The Danish CPR register has not yet provided a timeline for restoring access for private businesses. Based on further investigation, this is currently affecting new private customer onboarding, which is unavailable. Business customer onboarding continues with limited impact. Core data updates also remain affected. We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Affected components 🇩🇰 Danish Sign up (Full outage)

Status: Monitoring Our payment infrastructure provider is currently experiencing technical issues. As a result, some transfers sent to Lunar via instant transfer or MobilePay may have been delayed since 11:04 this morning. We are in close dialogue with them while they work to resolve the issue. As soon as it is resolved, we will make sure that all delayed transfers are posted to customers' accounts. We will keep this updated once more information becomes available. Affected components 🇩🇰 Danish transfers (Partial outage)

Status: Monitoring Our payment infrastructure provider is continuing to investigate the issue and is working to resolve it as quickly as possible. They have started to process some of the delayed transfers, but the issue remains unresolved. Until the issue is resolved, some incoming transfers will remain delayed. We will provide an update as soon as more information becomes available. Affected components 🇩🇰 Danish transfers (Partial outage)

Status: Monitoring We unfortunately do not have a new update. We are currently monitoring the issue and will provide updates as soon as more information becomes available. Affected components 💸 Mobilepay (Full outage)

Status: Monitoring We are starting to see traffic from MobilePay again as of 15:33. We are currently investigating whether transfers after this time are being received as normal. We will keep you updated once we have completed our investigation. Affected components 💸 Mobilepay (Full outage)

Status: Monitoring A fix has been implemented and confirmed working. We are monitoring to ensure the service remains stable. Affected components 💳 Card information (Operational)

Status: Monitoring We have identified the root cause and deployed a fix. Card payments are returning to normal and we are monitoring the situation closely. We will provide a final update once we have confirmed the issue is fully resolved. Affected components 🇳🇴 Norwegian card transactions (Partial outage) 🇸🇪 Swedish card transactions (Partial outage) 🇩🇰 Danish card transactions (Partial outage)

Status: Monitoring We are monitoring the situation closely and will update once we have more information available. Affected components 💸 Mobilepay (Full outage)

Status: Monitoring We are starting to see that MobilePay transfers are being processed. We are still monitoring to make sure everything is operational before resolving this incident. Affected components 💸 Mobilepay (Degraded performance)

Status: Monitoring Following the Nets outage earlier today between 09:50 and 14:35, during which all types of payment cards were declined, we have identified that some transactions were charged multiple times. We have contacted Nets and expect these duplicate reservations to be canceled either today or tomorrow. In the meantime, you are welcome to contact Nets directly if you have any questions while we continue to investigate this issue. We will provide an update as soon as more information becomes available. Affected components 💳 NETS (Partial outage)

Status: Monitoring We have still not heard back from NETS regarding customers affected by duplicate transactions. We will continue monitoring the status from our side and work to mitigate the impact as much as possible until we get more information. We will provide an update once more information becomes available. Affected components 💳 NETS (Partial outage)

Status: Monitoring Nets is still experiencing issues, and we see card payments still failing. We continue to monitor their status and will provide an update once more information becomes available. Affected components 💳 NETS (Full outage)

Status: Monitoring The issue with Swedish BankID has now been identified, and a fix is being implemented. We are closely monitoring the situation and will provide updates as they become available. Affected components 🇸🇪 Swedish BankID (Full outage)

Status: Monitoring MitID is currently experiencing technical issues. As a result, some features in the app that require authentication may be temporarily unavailable. This may impact actions such as setting transfer limits, making outgoing transfers, logging into the app, and other related activities. We are closely monitoring the situation with MitID and will provide updates as soon as more information becomes available. Affected components 🇩🇰 MITID (Full outage)

Status: Monitoring MitID is still unavailable, which means some features in the app that require authentication may be temporarily unavailable. We will provide updates as soon as more information becomes available. Affected components 🇩🇰 MITID (Full outage)

Status: Monitoring MitID is still unavailable, and there are currently no updates at this time. We are closely monitoring their status and will provide updates as more information becomes available. Affected components 🇩🇰 MITID (Full outage)

Status: Monitoring We have not received a final confirmation that the issue has been fixed, but we are seeing significant improvements. We will provide an update once more information becomes available. Affected components 🇩🇰 MITID (Full outage)