Is Lunar down?

Status: Investigating Our payment infrastructure provider is currently experiencing technical issues. As a result, some transfers sent to or from Lunar via instant transfer or MobilePay may be delayed. We can also confirm that the creation of new accounts and betalingsservices, and connecting Nemkonto, is happening but is delayed. We are in close dialogue with them while they work to resolve the issue. As soon as it is resolved, we will make sure that all delayed items are processed. We will keep this updated once more information becomes available. Affected components 🇩🇰 Danish transfers (Partial outage) 🇩🇰 Account creation (Degraded performance)

Status: Monitoring Our payment infrastructure provider has now resolved the issue. We are currently monitoring the situation and making sure that everything that was delayed by this issue is processed. We will keep you updated once more information becomes available. Affected components 🇩🇰 Danish transfers (Degraded performance) 🇩🇰 Account creation (Degraded performance)

Status: Resolved We can confirm that the problem has been fully resolved and that all services are back to normal. We can also confirm that everything that was delayed has now been processed. We will monitor our systems to ensure we stay operational. We apologize for the inconvenience. Affected components 🇩🇰 Danish transfers (Operational) 🇩🇰 Account creation (Operational)

Status: Resolved We can confirm that the problem has been fully resolved and that all services are back to normal. We can also confirm that everything that was delayed has now been processed. We will monitor our systems to ensure we stay operational. We apologize for the inconvenience. Affected components 🇩🇰 Danish transfers (Operational) 🇩🇰 Account creation (Operational)

Status: Monitoring We are currently experiencing an issue where some customers are being charged twice for MobilePay card payments. This is caused by a problem at MobilePay and not on our end. MobilePay has confirmed the issue and their technicians are working on it. Our team is monitoring the situation closely. We will provide an update once more information becomes available. Affected components 💸 Mobilepay (Partial outage)

Status: Monitoring MobilePay has identified the issue but does not yet have a solution. We continue to monitor the situation closely and will provide an update once more information becomes available. Affected components 💸 Mobilepay (Partial outage)

Status: Monitoring Some customers are being charged twice for card payments, including MobilePay payments. The cause has been identified as an issue at an external card payment provider, Nets. Nets is working on the issue, and there is no solution yet. We continue to monitor the situation closely and will provide an update once more information becomes available. Affected components 💸 Mobilepay (Partial outage)

Status: Resolved Nets has confirmed that the issue is resolved. All duplicate charges on card and MobilePay payments have been refunded. We apologize for the inconvenience. Affected components 💸 Mobilepay (Operational)

Status: Resolved Nets has confirmed that the issue is resolved. All duplicate charges on card and MobilePay payments have been refunded. We apologize for the inconvenience. Affected components 💸 Mobilepay (Operational)

Status: Monitoring We are currently experiencing an issue with our connection to the Danish CPR register, as they've temporarily closed the connection for private businesses. As a result, we are currently unable to conduct new customer onboarding or core data updates. This is not caused by anything on our end. We are monitoring the situation closely and will provide updates once more information becomes available. Affected components 🇩🇰 Danish Sign up (Full outage)

Status: Monitoring The Danish CPR register has not yet provided a timeline for restoring access for private businesses. Based on further investigation, this is currently affecting new private customer onboarding, which is unavailable. Business customer onboarding continues with limited impact. Core data updates also remain affected. We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Affected components 🇩🇰 Danish Sign up (Full outage)

Status: Resolved The Danish CPR Register has now re-opened the connection and we are able to handle all effected processes as usual again. We apologise for any inconvenience this may have caused. Affected components 🇩🇰 Danish Sign up (Operational)

Status: Resolved The Danish CPR Register has now re-opened the connection and we are able to handle all effected processes as usual again. We apologise for any inconvenience this may have caused. Affected components 🇩🇰 Danish Sign up (Operational)

Status: Monitoring Our payment infrastructure provider is currently experiencing technical issues. As a result, some transfers sent to Lunar via instant transfer or MobilePay may have been delayed since 11:04 this morning. We are in close dialogue with them while they work to resolve the issue. As soon as it is resolved, we will make sure that all delayed transfers are posted to customers' accounts. We will keep this updated once more information becomes available. Affected components 🇩🇰 Danish transfers (Partial outage)

Status: Monitoring Our payment infrastructure provider is continuing to investigate the issue and is working to resolve it as quickly as possible. They have started to process some of the delayed transfers, but the issue remains unresolved. Until the issue is resolved, some incoming transfers will remain delayed. We will provide an update as soon as more information becomes available. Affected components 🇩🇰 Danish transfers (Partial outage)

Status: Resolved Our payment infrastructure provider has successfully implemented a fix, and all services have returned to normal. All transfers delayed by this issue today have also been processed. We apologize for any inconvenience this may have caused. Affected components 🇩🇰 Danish transfers (Operational)

Status: Resolved Our payment infrastructure provider has successfully implemented a fix, and all services have returned to normal. All transfers delayed by this issue today have also been processed. We apologize for any inconvenience this may have caused. Affected components 🇩🇰 Danish transfers (Operational)

Status: Monitoring Our payment infrastructure provider is currently experiencing technical issues. As a result, some transfers sent to Lunar via instant transfer or MobilePay may have been delayed since 10:20 this morning. We are in close dialogue with them while they work to resolve the issue. As soon as it is resolved, we will make sure that all delayed transfers are posted to customers' accounts. We will keep this updated once more information becomes available. Affected components 🇩🇰 Danish transfers (Partial outage)

Status: Monitoring Our payment infrastructure provider is continuing to investigate the issue and is working to resolve it as quickly as possible. Until the issue is resolved, some incoming transfers will remain delayed. We will provide an update as soon as more information becomes available. Affected components 🇩🇰 Danish transfers (Partial outage)

Status: Monitoring Our payment infrastructure provider implemented a fix, but unfortunately this did not resolve the issue. They are continuing to work on it. Until the issue is resolved, some incoming transfers via instant transfer or MobilePay will remain delayed. We will provide an update as soon as more information becomes available. Affected components 🇩🇰 Danish transfers (Partial outage)

Status: Monitoring Unfortunately, there are no new updates regarding this issue. Our payment infrastructure provider continue to work towards a resolution. We will keep you updated once more information becomes available. Affected components 🇩🇰 Danish transfers (Partial outage)

Status: Monitoring Our payment infrastructure provider has implemented a fix, and incoming transfers are being received again. Delayed transfers are now being posted to accounts, which may take a little while. We will continue to monitor our systems closely and will provide an update once everything is back to normal. Affected components 🇩🇰 Danish transfers (Degraded performance)

Status: Resolved We can confirm that the fix implemented by our payment infrastructure provider was successful, and all services have returned to normal. We apologize for any inconvenience this may have caused. Affected components 🇩🇰 Danish transfers (Operational)

Status: Resolved We can confirm that the fix implemented by our payment infrastructure provider was successful, and all services have returned to normal. We apologize for any inconvenience this may have caused. Affected components 🇩🇰 Danish transfers (Operational)