Is Lunar down?

Status: Investigating We are currently experiencing an issue that prevents customers from viewing their card details in the app or adding cards to digital wallets. Our team is actively investigating, and we will provide an update as soon as more information is available. Affected components 💳 Card information (Partial outage)

Status: Monitoring A fix has been implemented and confirmed working. We are monitoring to ensure the service remains stable. Affected components 💳 Card information (Operational)

Status: Resolved We can now confirm that everything is back to normal. The issue lasted between 11:07 and 11:58 CEST. We apologise for any inconvenience this may have caused. Affected components 💳 Card information (Operational)

Status: Investigating We are currently experiencing an issue where some card payments are being declined for Lunar customers across all markets. Our team is investigating the issue and is in contact with Nets. We will provide an update once more information becomes available. Affected components 🇳🇴 Norwegian card transactions (Partial outage) 🇸🇪 Swedish card transactions (Partial outage) 🇩🇰 Danish card transactions (Partial outage)

Status: Monitoring We have identified the root cause and deployed a fix. Card payments are returning to normal and we are monitoring the situation closely. We will provide a final update once we have confirmed the issue is fully resolved. Affected components 🇳🇴 Norwegian card transactions (Partial outage) 🇸🇪 Swedish card transactions (Partial outage) 🇩🇰 Danish card transactions (Partial outage)

Status: Resolved Card payments are back to normal. We have resolved the issue and all card payments are processing as expected. We apologise for any inconvenience caused. Affected components 🇳🇴 Norwegian card transactions (Operational) 🇸🇪 Swedish card transactions (Operational) 🇩🇰 Danish card transactions (Operational)

Status: Investigating MobilePay is currently experiencing issues, which means all incoming and outgoing MobilePay transfers may be delayed. Normal instant transfers via bank transfer to and from Lunar are working. MobilePay has stated that some users are currently experiencing delays before payments reach the recipient's bank account. They are working to resolve the issue and ensure payments are processed as quickly as possible. As long as the payment is visible in the app, it is on its way. They have also confirmed they do not have a time estimate at this point. We are monitoring the situation closely and will update once we have more information available. Affected components 💸 Mobilepay (Full outage)

Status: Monitoring We are monitoring the situation closely and will update once we have more information available. Affected components 💸 Mobilepay (Full outage)

Status: Monitoring We are starting to see that MobilePay transfers are being processed. We are still monitoring to make sure everything is operational before resolving this incident. Affected components 💸 Mobilepay (Degraded performance)

Status: Resolved We can now confirm that everything is back to normal. MobilePay transfers that were received during the downtime have been processed, and all new ones are also going through. We are resolving this incident. Affected components 💸 Mobilepay (Operational)

Status: Monitoring Following the Nets outage earlier today between 09:50 and 14:35, during which all types of payment cards were declined, we have identified that some transactions were charged multiple times. We have contacted Nets and expect these duplicate reservations to be canceled either today or tomorrow. In the meantime, you are welcome to contact Nets directly if you have any questions while we continue to investigate this issue. We will provide an update as soon as more information becomes available. Affected components 💳 NETS (Partial outage)

Status: Monitoring We have still not heard back from NETS regarding customers affected by duplicate transactions. We will continue monitoring the status from our side and work to mitigate the impact as much as possible until we get more information. We will provide an update once more information becomes available. Affected components 💳 NETS (Partial outage)

Status: Resolved When looking at the affected accounts, we can see that the affected transactions have been reversed and released to the customers' accounts. We will continue to look into this issue tomorrow morning, and also reach out to NETS to see what we can do to minimize the chances of this happening again. If you are still affected by this issue, we would like you to reach out to us. We apologize for the inconvenience. Affected components 💳 NETS (Operational)

Status: Investigating We are currently experiencing an issue where card payments are being declined. This is caused by a problem with Nets that we rely on to handle card transactions. Our team is monitoring the situation closely. This is not caused by anything on our end. We are monitoring the situation and will update once more information becomes available. Affected components 💳 NETS (Full outage)

Status: Monitoring Nets is still experiencing issues, and we see card payments still failing. We continue to monitor their status and will provide an update once more information becomes available. Affected components 💳 NETS (Full outage)

Status: Resolved Nets has informed us that this issue has been resolved. We can see on our end that card payments are operating normally and we are considering this problem resolved. We apologize for the inconvenience this may have caused. Affected components 💳 NETS (Operational)