Resolved after 4 days 2 hours, affecting 💸 Mobilepay, on October 15, 2026.
Nets has confirmed that the issue is resolved. All duplicate charges on card and MobilePay payments have been refunded. We apologize for the inconvenience.
Affected components
Update timeline
- monitoring Oct 15, 2026, 11:16 AM UTC
We are currently experiencing an issue where some customers are being charged twice for MobilePay card payments. This is caused by a problem at MobilePay and not on our end. MobilePay has confirmed the issue and their technicians are working on it. Our team is monitoring the situation closely. We will provide an update once more information becomes available.
- monitoring Oct 15, 2026, 02:01 PM UTC
MobilePay has identified the issue but does not yet have a solution. We continue to monitor the situation closely and will provide an update once more information becomes available.
- monitoring Oct 16, 2026, 07:45 AM UTC
Some customers are being charged twice for card payments, including MobilePay payments. The cause has been identified as an issue at an external card payment provider, Nets. Nets is working on the issue, and there is no solution yet. We continue to monitor the situation closely and will provide an update once more information becomes available.
- resolved Oct 19, 2026, 02:10 PM UTC
Nets has confirmed that the issue is resolved. All duplicate charges on card and MobilePay payments have been refunded. We apologize for the inconvenience.
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