Login.gov Outage History
Login.gov is up right nowPingoru has recorded 49 incidents for Login.gov: 8 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 47 of 720 (6%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Major May 14, 2026 Partial outage for Identity Verification 6h 7m Single Sign-On & Identity Proofing (secure.login.gov)
Started May 14, 2026, 01:00 PM UTC· resolved May 14, 2026, 07:07 PM UTC
- investigating May 14, 2026, 01:00 PM UTC
Users may be unable to enroll in in-person identity proofing at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- investigating May 14, 2026, 01:47 PM UTC
In-person identity proofing is disabled while we investigate issues with one of our proofing vendors. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- resolved May 14, 2026, 07:07 PM UTC
This incident has been resolved.
Minor April 25, 2026 Partial outage for In-Person Identity Proofing 1d 22h Single Sign-On & Identity Proofing (secure.login.gov)
Started Apr 25, 2026, 04:56 PM UTC· resolved Apr 27, 2026, 03:39 PM UTC
- identified Apr 25, 2026, 04:56 PM UTC
Users may be unable to enroll in in-person identity proofing at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. Users are advised to wait until the incident is resolved if they require in-person identity proofing. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- resolved Apr 27, 2026, 03:39 PM UTC
This incident has been resolved.
Notice March 19, 2026 Partial outage for Identity Verification using passports 14h 4m Single Sign-On & Identity Proofing (secure.login.gov)
Started Mar 19, 2026, 10:53 PM UTC· resolved Mar 20, 2026, 12:57 PM UTC
- investigating Mar 19, 2026, 10:53 PM UTC
Users will be unable to proof identity at this time using passports due to issues with one of our proofing vendors. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- monitoring Mar 20, 2026, 12:42 PM UTC
The proofing vendor service is now available. We have re-enabled identity proofing with passports and we are monitoring the situation.
- resolved Mar 20, 2026, 12:57 PM UTC
This incident has been resolved.
Major February 8, 2026 A subset of PIV/CAC users are experiencing errors when authenticating 1h 21m Single Sign-On & Identity Proofing (secure.login.gov)
Started Feb 08, 2026, 08:25 PM UTC· resolved Feb 08, 2026, 09:47 PM UTC
- investigating Feb 08, 2026, 08:25 PM UTC
We are seeing authentication errors for a subset of our PIV/CAC users. We are currently investigating the issue.
- resolved Feb 08, 2026, 09:47 PM UTC
We have identified the problem. It resulted from expired certs used by our PIV/CAC hosts. We have updated the certs and bundles on the hosts; users that previously had issues can now sign in successfully. We will continue to monitor and update accordingly if any new findings are reported.
Minor January 14, 2026 Partial SMS delivery failures through Verizon 17h 45m Single Sign-On & Identity Proofing (secure.login.gov)
Started Jan 14, 2026, 07:44 PM UTC· resolved Jan 15, 2026, 01:29 PM UTC
- investigating Jan 14, 2026, 07:44 PM UTC
We are currently investigating an elevated error rate for text messages through Verizon. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as Authenticator App (TOTP) or backup codes, should be unaffected. We are monitoring this and will post updates as available.
- investigating Jan 14, 2026, 07:44 PM UTC
We are continuing to investigate this issue.
- resolved Jan 15, 2026, 01:29 PM UTC
This incident has been resolved.
Notice December 2, 2025 Login.gov Customer Support Online Form Unavailable –
Started Dec 02, 2025, 05:30 AM UTC· resolved Dec 02, 2025, 05:30 AM UTC
- resolved Dec 02, 2025, 02:19 PM UTC
Impact: Moderate - Customer support functionality was unavailable via phone line The Login.gov Contact Center phone line was unavailable from 12:30 a.m. - 2:00 a.m. Eastern. Login.gov users were able to submit help desk tickets using the online form. Login.gov continued to function normally during this window. Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Minor November 17, 2025 Errors and degraded performance 22m Single Sign-On & Identity Proofing (secure.login.gov)
Started Nov 17, 2025, 07:30 PM UTC· resolved Nov 17, 2025, 07:52 PM UTC
- investigating Nov 17, 2025, 07:30 PM UTC
Some users may experience errors and/or slow performance when using Login.gov. We are investigating the cause at this time and will provide more information when it is available. Agency partners should email [email protected] if immediate support is needed.
- resolved Nov 17, 2025, 07:52 PM UTC
Between 2:04 PM and 2:25 PM Eastern Time, we experienced increased error rates from our cloud service provider. The issue has been resolved and the service is operating normally.
Minor October 30, 2025 Partial outage for Identity Verification (In-Person Proofing) 2h 39m Single Sign-On & Identity Proofing (secure.login.gov)
Started Oct 30, 2025, 03:07 AM UTC· resolved Oct 30, 2025, 05:46 AM UTC
- identified Oct 30, 2025, 03:07 AM UTC
Users may be unable to enroll in in-person identity proofing at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- resolved Oct 30, 2025, 05:46 AM UTC
This incident has been resolved.
Critical October 13, 2025 Degraded SMS delivery 54m Single Sign-On & Identity Proofing (secure.login.gov)
Started Oct 13, 2025, 05:10 PM UTC· resolved Oct 13, 2025, 06:04 PM UTC
- investigating Oct 13, 2025, 05:10 PM UTC
We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as voice codes, authenticator application (TOTP) or backup codes should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.
- monitoring Oct 13, 2025, 05:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2025, 10:33 PM UTC
This incident has been resolved.
Major September 15, 2025 Login.gov Customer Support Phone Number Unavailable 17h 2m Customer Support Phone Line
Started Sep 15, 2025, 08:11 PM UTC· resolved Sep 16, 2025, 01:13 PM UTC
- investigating Sep 15, 2025, 08:11 PM UTC
Impact: Moderate - Customer support functionality unavailable via the contact center phone number. The Login.gov Contact Center phone number is currently unavailable and we are currently investigating. Login.gov users are able to submit help desk tickets using the online form. Login.gov will continue to function normally during this window. Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
- identified Sep 16, 2025, 12:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 16, 2025, 12:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 01:13 PM UTC
This incident has been resolved.
Major August 25, 2025 Partial outage for Identity Verification [Nevada] 2d 15h Single Sign-On & Identity Proofing (secure.login.gov)
Started Aug 25, 2025, 09:47 PM UTC· resolved Aug 28, 2025, 12:48 PM UTC
- monitoring Aug 25, 2025, 09:47 PM UTC
Identity verification services are currently unavailable for residents of Nevada due to issues with a downstream service provider. All other services are functioning normally at this time. We are monitoring and will provide an update as soon as more information is available.
- resolved Aug 28, 2025, 12:48 PM UTC
This incident has been resolved.
Major August 22, 2025 Outage for Identity Verification 6h 12m Single Sign-On & Identity Proofing (secure.login.gov)
Started Aug 22, 2025, 04:00 AM UTC· resolved Aug 22, 2025, 10:12 AM UTC
- investigating Aug 22, 2025, 04:00 AM UTC
Users will be unable to go through the identity proofing process at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services, including single sign-on and authentication, are functioning normally at this time. We will provide an update as soon as more information is available.
- resolved Aug 22, 2025, 10:12 AM UTC
The situation has been resolved. Identity proofing services are now available.
Minor August 19, 2025 Partial outage for Identity Verification [South Dakota] 1d 4h Single Sign-On & Identity Proofing (secure.login.gov)
Started Aug 19, 2025, 10:16 PM UTC· resolved Aug 21, 2025, 02:22 AM UTC
- monitoring Aug 19, 2025, 10:16 PM UTC
Identity verification services are currently unavailable for residents of South Dakota due to issues with a downstream service provider. All other services are functioning normally at this time. We are monitoring and will provide an update as soon as more information is available.
- monitoring Aug 19, 2025, 10:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 21, 2025, 02:22 AM UTC
South Dakota has resumed normal application processing.
Minor February 13, 2025 Partial SMS delivery failures for AT&T customers in the United States 1h 31m Single Sign-On & Identity Proofing (secure.login.gov)
Started Feb 13, 2025, 08:29 PM UTC· resolved Feb 13, 2025, 10:01 PM UTC
- identified Feb 13, 2025, 08:29 PM UTC
We are currently investigating an elevated error rate for text messages to AT&T customers in the United States. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as Authenticator App (TOTP) or backup codes, should be unaffected. The team is working to identify the cause and resolve it. We appreciate your patience in the meantime.
- identified Feb 13, 2025, 09:38 PM UTC
We have identified a potential mitigation. The downstream outage appears to affect only a subset of SMS short codes, so we are switching to different SMS short codes and will monitor the situation.
- monitoring Feb 13, 2025, 09:44 PM UTC
Switching to alternate SMS short codes appears to be effective, and we are no longer seeing elevated error rates. We will continue to monitor the situation.
- resolved Feb 13, 2025, 10:01 PM UTC
This incident has been resolved.
Critical January 27, 2025 Login.gov services unavailable 1h 58m Single Sign-On & Identity Proofing (secure.login.gov)
Started Jan 27, 2025, 02:42 PM UTC· resolved Jan 27, 2025, 04:41 PM UTC
- investigating Jan 27, 2025, 02:42 PM UTC
Login.gov is experiencing a critical outage impacting all services including sign in, MFA, new account creation, and identity verification. We are investigating the problem and will provide an update as soon as we have more information to share.
- monitoring Jan 27, 2025, 04:10 PM UTC
We've identified and implemented a mitigation plan and are monitoring the results.
- monitoring Jan 27, 2025, 04:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 27, 2025, 04:41 PM UTC
This incident has been resolved.
Major January 24, 2025 Partial System Outage 53m Single Sign-On & Identity Proofing (secure.login.gov)
Started Jan 24, 2025, 10:17 PM UTC· resolved Jan 24, 2025, 11:10 PM UTC
- monitoring Jan 24, 2025, 10:17 PM UTC
Between 4:27PM EST and 4:51PM EST, we experienced a degradation in our database that caused an increased error rate for end users. The issue has been resolved.
- resolved Jan 24, 2025, 11:10 PM UTC
This incident has been resolved.
Major November 13, 2024 Outage for In-Person Identity Verification 1h 24m Single Sign-On & Identity Proofing (secure.login.gov)
Started Nov 13, 2024, 09:11 PM UTC· resolved Nov 13, 2024, 10:36 PM UTC
- investigating Nov 13, 2024, 09:11 PM UTC
Users may be unable to enroll in in-person identity proofing at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- monitoring Nov 13, 2024, 09:23 PM UTC
We are seeing some recovery for in-person identity verification services and will continue monitoring until we have confirmed full recovery.
- resolved Nov 13, 2024, 10:36 PM UTC
This incident has been resolved.