LiveKit incident

Cloud Dashboard, Analytics Services, and Billing API failures

Major Resolved View vendor source →

LiveKit experienced a major incident on September 15, 2026 affecting Cloud Dashboard (cloud.livekit.io) and US West - Analytics Ingestion, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 12:31 PM UTC
Resolved
Sep 15, 2026, 03:30 PM UTC
Duration
2h 58m
Detected by Pingoru
Sep 15, 2026, 12:31 PM UTC

Affected components

Cloud Dashboard (cloud.livekit.io)US West - Analytics Ingestion

Update timeline

  1. investigating Sep 15, 2026, 12:08 PM UTC

    We are investigating an issue where users may be unexpectedly signed out of the LiveKit Cloud dashboard and unable to sign back in.

  2. investigating Sep 15, 2026, 12:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 15, 2026, 12:49 PM UTC

    We are continuing to investigate this issue.

  4. identified Sep 15, 2026, 01:04 PM UTC

    We have identified the cause of the issue affecting the Cloud Dashboard and Analytics Services APIs, and recovery work is underway. Customers may continue to see errors accessing the Cloud Dashboard and Analytics Services APIs during this time. Room APIs, RTC APIs, and all other services remain healthy and unaffected. We have no indication of data loss from this incident. We will post another update as recovery progresses.

  5. monitoring Sep 15, 2026, 02:29 PM UTC

    A fix has been deployed as of 14:23 UTC, and access to the Cloud Dashboard and Analytics Services APIs is returning to normal. We are continuing to monitor before marking this resolved. Recovery may take a few additional minutes for some clients as the change fully propagates; retrying or reconnecting will restore access.

  6. resolved Sep 15, 2026, 03:30 PM UTC

    This incident has been resolved. Between 12:08 and 14:23 UTC, customers were unable to access the Cloud Dashboard and the Analytics Services APIs, caused by a loss of network reachability to the infrastructure serving them. We routed traffic to a healthy endpoint, and access returned to normal by 14:23 UTC. Room APIs, RTC APIs, and all other services were unaffected, and we have no indication of data loss. We will follow up with a postmortem.