LiveKit incident
Increased join latency in US East and US Central
LiveKit experienced a minor incident on October 20, 2026 affecting US Central - Real Time Communication and US East - Real Time Communication, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 11:09 PM UTC
We are currently investigating slow agent room joins affecting a small percentage of sessions in our US East and US Central regions. The rate increased beginning at 21:30 UTC. Affected agents take 5 seconds or longer to join a room instead of under 1 second. The SDK retries automatically, and most of these joins succeed on retry. If your application stops waiting for an agent before then, those calls may time out. We will share another update as we learn more.
- monitoring Oct 20, 2026, 11:25 PM UTC
We identified connection drops at load balancers in our US Central and US East regions that caused a subset of agent room joins to take 5 seconds or longer. We applied a mitigation at 23:15 UTC, and we are seeing connection speeds return to normal. We are continuing to monitor before marking this resolved.
- resolved Oct 20, 2026, 11:50 PM UTC
Between 21:30 and 23:17 UTC, roughly 10% of all Real Time Communication(RTC) connections in our US East and US Central regions took 5 seconds or longer. We applied a mitigation at 23:15 UTC, and join times returned to normal by 23:17 UTC. We will follow up with more details on the root cause and preventive actions in a postmortem.