LiveKit experienced a minor incident on October 16, 2026 affecting US West - SIP, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 04:04 PM UTC
We are currently investigating degraded SIP performance in US West.
- identified Oct 16, 2026, 04:12 PM UTC
We have identified the source of the issue and are working to route around the impact.
- monitoring Oct 16, 2026, 04:35 PM UTC
We appllied mitigation as of 15:58 UTC and SIP outbound connection success has returned to normal. We are continuing to monitor before marking this resolved.
- monitoring Oct 16, 2026, 04:57 PM UTC
We estimate that approximately 13% of outbound calls in US West failed between 14:49 UTC and 15:58 UTC. We will follow up as soon as possible with more details.
- resolved Oct 16, 2026, 05:30 PM UTC
This incident has been resolved. Between 14:49 UTC and 15:58 UTC, approximately 14% of outbound calls and 5% of inbound calls in US West failed. We will follow up with more details surrounding the root cause and preventative actions in a postmortem.