- Detected by Pingoru
- May 01, 2026, 03:18 AM UTC
- Resolved
- May 01, 2026, 05:46 AM UTC
- Duration
- 2h 28m
Affected: Support Phone
Timeline · 3 updates
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investigating May 01, 2026, 03:18 AM UTC
Litium phone support is currently experiencing a service disruption. During this time, phone support is unavailable. However, you can still reach the support via email, and cases will still be managed. Please include URGENT in the subject line if your matter requires immediate attention. Regards Litium Support
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investigating May 01, 2026, 03:19 AM UTC
We are continuing to investigate this issue.
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resolved May 01, 2026, 05:46 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 05:16 AM UTC
- Resolved
- Apr 22, 2026, 11:05 AM UTC
- Duration
- 5h 48m
Affected: App Services
Timeline · 4 updates
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investigating Apr 22, 2026, 05:16 AM UTC
We are currently experiencing an availability issue affecting the Storage service in Serverless Cloud. Impact: Customers using Serverless Cloud are impacted. Other services outside Serverless Cloud are not affected. Our team is actively investigating the issue to identify the root cause and restore service as quickly as possible. We will provide an update latest by 08:15. We apologize for the inconvenience and thank you for your patience. Litium Support Team
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identified Apr 22, 2026, 05:37 AM UTC
We have identified the cause of the issue affecting the Storage service in Serverless Cloud. Our team is currently implementing the solution, and we are seeing positive results as the Storage service begins to function again. We will provide an update latest by 08:30. We apologize for the inconvenience and thank you for your patience. Litium Support Team
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monitoring Apr 22, 2026, 06:08 AM UTC
A fix has been implemented for the issue affecting the Storage service in Serverless Cloud. Storage functionality is now available again for customers in Serverless Cloud. We are monitoring the system closely to ensure continued stability. We apologize for the inconvenience and thank you for your patience. Litium Support Team
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resolved Apr 22, 2026, 11:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 02:17 PM UTC
- Resolved
- Apr 17, 2026, 12:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 17, 2026, 02:17 PM UTC
Today, between 14:05 and 14:47 (CEST), some customers may have experienced degraded performance related to Storage in Serverless Cloud. The root cause has been identified. There is currently no impact, and the service is operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. — Litium Support Team
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 01:11 PM UTC
- Resolved
- Apr 16, 2026, 02:40 PM UTC
- Duration
- 1h 29m
Affected: App Services
Timeline · 2 updates
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monitoring Apr 16, 2026, 01:11 PM UTC
Earlier today, at 14:50 we experienced a service disruption affecting sites running on our Serverless platform. Impact: During the incident, customer websites hosted on the Serverless platform were unavailable or not responding as expected. The issue has now been resolved, and all services are operating normally. We continue to monitor the platform closely to ensure stability. We apologize for the inconvenience this may have caused and thank you for your patience. Litium Support Team
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resolved Apr 16, 2026, 02:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 08:56 AM UTC
- Resolved
- Mar 26, 2026, 10:51 AM UTC
- Duration
- 2d 1h
Affected: Litium InsightsShared services
Timeline · 7 updates
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investigating Mar 24, 2026, 08:56 AM UTC
We are currently experiencing an issue affecting log collection and outgoing email sent via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing emails using our SMTP service are currently not being delivered. All other services are not affected at this time. Our team is actively investigating the issue to identify the root cause and restore normal functionality. We will provide an update by 10:30 CET. We apologize for the inconvenience. Litium Support Team
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identified Mar 24, 2026, 09:33 AM UTC
We have identified the cause of the issue affecting log collection and outgoing email via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing email delivery via SMTP remains unavailable. No other services are affected. Our team is currently working on implementing a fix to restore full functionality. We will provide the next update by 11:00 CET. We apologize for the inconvenience. Litium Support Team
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identified Mar 24, 2026, 10:04 AM UTC
We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively progressing with the fix. We will provide the next update by 11:45 CET. Thank you for your patience. Litium Support Team
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identified Mar 24, 2026, 10:45 AM UTC
We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively working toward resolution. We will provide the next update at latest by 12:45 Thank you for your patience. Litium Support Team
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monitoring Mar 24, 2026, 11:31 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Mar 25, 2026, 10:22 AM UTC
We are going to do a short maintenance on the affected service to ensure a long term solution. The maintenance will be performed on the 26th of march at 10.00. We except no disturbances during this maintenance.
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resolved Mar 26, 2026, 10:51 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 15, 2026, 10:42 AM UTC
- Resolved
- Mar 15, 2026, 05:02 PM UTC
- Duration
- 6h 19m
Affected: Database servicesNetwork & infrastructureShared services
Timeline · 3 updates
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investigating Mar 15, 2026, 10:42 AM UTC
We are currently experiencing a service disruption affecting Legacy Cloud. Impact: Most customers may experience degraded performance or unavailability on Legacy Cloud environments. Other Litium services remain unaffected. Our team is investigating the issue to identify the root cause and implement a solution. We apologize for the inconvenience. Litium Support Team
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monitoring Mar 15, 2026, 11:00 AM UTC
A fix has been implemented for the issue affecting Legacy Cloud, and service recovery is ongoing. Impact: Services are returning to normal, and most customers should now experience stable performance. The underlying cause was network issues at one of our suppliers. We are monitoring the systems closely to ensure continued stability. A full post‑mortem with more details will follow once the root‑cause analysis is completed. We apologize for the inconvenience. Litium Support Team
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resolved Mar 15, 2026, 05:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 14, 2026, 02:18 PM UTC
- Resolved
- Mar 14, 2026, 02:55 PM UTC
- Duration
- 37m
Affected: Litium Search
Timeline · 2 updates
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identified Mar 14, 2026, 02:18 PM UTC
Status: Identified Impact: The issue is causing significant degradation to the Litium Search Legacy service, resulting in reduced search functionality for affected environments. Message: We have identified the cause of the issue affecting Litium Search in our legacy cloud. Our team is currently working on implementing a fix to restore full functionality as soon as possible. We apologize for the inconvenience. — Litium Support Team
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resolved Mar 14, 2026, 02:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 07:31 AM UTC
- Resolved
- Feb 24, 2026, 03:57 PM UTC
- Duration
- 8h 25m
Affected: Cloud APIApp Services
Timeline · 6 updates
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investigating Feb 24, 2026, 07:31 AM UTC
We are currently experiencing an issue affecting one or more services. Impact: Some users may notice degraded performance or limited availability. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide the next update as soon as more information is available. We apologize for the inconvenience. Litium Support Team
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monitoring Feb 24, 2026, 08:41 AM UTC
A fix has been implemented for the issue, and affected services has recovered. We are monitoring the system closely to ensure it remains stable. We apologize for the inconvenience. Litium Support Team
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identified Feb 24, 2026, 10:34 AM UTC
We are currently experiencing an ongoing issue in Litium Search where some customers are still impacted after the previously deployed fix. Impact: Some customers are still seeing issues with Litium Search, while others are not affected. Our team is actively investigating the remaining issues to identify and implement a complete solution. We apologize for the inconvenience and thank you for your patience. Litium Support Team
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identified Feb 24, 2026, 01:23 PM UTC
We are still working on mitigation.
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monitoring Feb 24, 2026, 02:10 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 24, 2026, 03:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 11:09 AM UTC
- Resolved
- Feb 20, 2026, 10:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Feb 20, 2026, 11:09 AM UTC
For a short period, a small number of customers experienced limited access issues. Our monitoring systems detected the disturbance immediately, and our redundant infrastructure responded as intended, keeping the impact minimal. The total duration for the affected services was less than 10 minutes. All services are operating normally. We apologize for any inconvenience this have caused and appreciate your understanding. Litium Support Team
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 12:24 PM UTC
- Resolved
- Feb 11, 2026, 03:49 PM UTC
- Duration
- 1d 3h
Affected: Cloud API
Timeline · 3 updates
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investigating Feb 10, 2026, 12:24 PM UTC
We are currently experiencing an issue affecting one of our container registries, which may prevent some deployments from completing successfully. Impact: Only deployment operations are affected; all running services remain operational and customer‑facing systems are not impacted. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update as soon as we have more information. We apologize for the inconvenience. Litium Support Team
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monitoring Feb 10, 2026, 12:48 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 11, 2026, 03:49 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 03:46 PM UTC
- Resolved
- Feb 04, 2026, 03:46 PM UTC
- Duration
- —
Affected: App Services
Timeline · 1 update
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resolved Feb 04, 2026, 03:46 PM UTC
We experienced an outage related to file and media access in Litium’s Serverless Cloud environment. The issue caused some media files (such as product images) to fail loading or display incorrectly, and features dependent on this storage layer (for example, CLI operations) were also affected. Other parts of the platform continued to operate normally. The problem was traced to an issue within the storage layer, and a fix was implemented. Services began recovering shortly after, and the incident was confirmed fully resolved later the same day. No data was lost. Litium continues to monitor the systems to ensure ongoing stability.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2026, 07:30 AM UTC
- Resolved
- Jan 23, 2026, 11:41 AM UTC
- Duration
- 4h 10m
Affected: Cloud APIApp Services
Timeline · 4 updates
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investigating Jan 23, 2026, 07:30 AM UTC
We are currently experiencing a storage-related issue affecting storage file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is investigating the issue in the storage layer to identify the root cause and implement a solution. We will provide an update latest by 09:00 CET. We apologize for the inconvenience. Litium Support Team
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identified Jan 23, 2026, 08:29 AM UTC
We have identified the root cause of the storage issue affecting file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is currently implementing a fix to restore normal access and stability. We will provide the next update latest by 10:00 CET. We apologize for the inconvenience. Litium Support Team
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monitoring Jan 23, 2026, 08:38 AM UTC
A fix has been implemented for the issue affecting storage access in Serverless Cloud, and the service is starting to recover. Impact: Early signs show improved stability. Media retrieval and storage-dependent functionality (including CLI operations) are gradually returning to normal. We will continue to monitor the system closely to ensure full recovery and stability. We apologize for the inconvenience. Litium Support Team
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resolved Jan 23, 2026, 11:41 AM UTC
The issue affecting storage access in Serverless Cloud has now been fully resolved as of 09:32 CET. Cause/Resolution: The problem was traced to an issue within storage layer. A permanent fix has been implemented and verified. No data has been lost as a result of this incident. All systems are now operating normally, and we will continue to monitor to ensure ongoing stability. We apologize for the disruption and thank you for your patience. Litium Support Team
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 10:24 PM UTC
- Resolved
- Dec 06, 2025, 05:30 AM UTC
- Duration
- 7h 5m
Affected: Cloud APIApp Services
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 05:16 PM UTC
- Resolved
- Dec 02, 2025, 06:25 PM UTC
- Duration
- 1h 9m
Affected: Cloud APIApp Services
Timeline · 4 updates
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investigating Dec 02, 2025, 05:16 PM UTC
We are currently experiencing an availability issue affecting some customer websites. Impact: A subset of customer services is currently unavailable. Other services appear unaffected at this time. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update by 19:00 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team
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identified Dec 02, 2025, 05:30 PM UTC
We are currently experiencing a availability issues affecting most customer services. Impact: Most customer websites and related services are currently unavailable in serverless cloud The root cause has been identified at our service provider, and their team is actively working on a fix. We will provide an update by 19:10 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team
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monitoring Dec 02, 2025, 05:53 PM UTC
A fix has been implemented for the issue affecting app services, and we are seeing signs of recovery. Impact: Customer websites and related services are starting to return to normal operation. We are closely monitoring the system to ensure stability. We will provide another update by 19:40 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team
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resolved Dec 02, 2025, 06:25 PM UTC
The issue affecting customer services has been resolved as of 18:54 CET Cause/Resolution: The root cause was identified at our service provider and a fix was implemented. All services are now operating normally. We will continue to monitor to ensure continued stability. We apologize for the inconvenience and thank you for your patience during this incident. Litium Support Team
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 07:26 AM UTC
- Resolved
- Oct 29, 2025, 02:50 PM UTC
- Duration
- 7h 23m
Affected: App Services
Timeline · 4 updates
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investigating Oct 29, 2025, 07:26 AM UTC
We are currently investigating an issue causing some sites in Litium Serverless Cloud to be unavailable. Our team is working to identify the cause and restore full availability as soon as possible.
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identified Oct 29, 2025, 07:38 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 29, 2025, 09:43 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 29, 2025, 02:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2025, 08:39 AM UTC
- Resolved
- Oct 28, 2025, 09:03 AM UTC
- Duration
- 1d
Affected: Litium Account
Timeline · 3 updates
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investigating Oct 27, 2025, 08:39 AM UTC
We’re currently experiencing login issues with Litium Account, affecting access to Insights. Our team is investigating and working to restore normal access as soon as possible.
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monitoring Oct 27, 2025, 01:00 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 28, 2025, 09:03 AM UTC
The login functionality of Litium Accounts is restored.
Read the full incident report →
- Detected by Pingoru
- Oct 25, 2025, 12:26 PM UTC
- Resolved
- Oct 25, 2025, 01:46 PM UTC
- Duration
- 1h 19m
Affected: Cloud APILitium SearchDatabase servicesApp Services
Timeline · 2 updates
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investigating Oct 25, 2025, 12:26 PM UTC
Our infrastructure provider will perform urgent maintenance on their core networking systems today at 14:30 CEST to 15:30 CEST to resolve an issue they identified earlier. The impact is expected to be limited and shouldn't cause downtime, but it must be done to not have further degradation of performance. Unfortunately, we were only just informed of this activity, and we sincerely apologize for the short notice. While this maintenance is outside our direct control, it may cause packet loss and connectivity issues for our services during the window.
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resolved Oct 25, 2025, 01:46 PM UTC
The required maintenance at our infrastructure provider has been performed.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 09:42 AM UTC
- Resolved
- Oct 20, 2025, 12:58 PM UTC
- Duration
- 3h 15m
Affected: Cloud API
Timeline · 3 updates
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identified Oct 20, 2025, 09:42 AM UTC
We are currently experiencing issues with container image downloads from Docker Hub, which is affecting partner deployments. Builds may fail due to unavailable images. This is caused by an ongoing incident at Docker Hub. Impact: - Deployments may fail during build due to image download errors. - No running sites or services are affected. We are monitoring the situation and will provide updates as Docker Hub resolves the issue. You can also read more about the incident on Docker Hubs status page https://www.dockerstatus.com/
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monitoring Oct 20, 2025, 11:18 AM UTC
Docker Hub reports their registry as operational. We are continuing to monitor deployments to confirm that image downloads are functioning as expected. Further updates will be provided if any issues reoccur.
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resolved Oct 20, 2025, 12:58 PM UTC
The Docker Hub Registry has remained stable throughout the monitoring phase, and image downloads are functioning normally. No further impact is expected, and deployments should proceed without issues.
Read the full incident report →
Critical October 15, 2025 - Detected by Pingoru
- Oct 15, 2025, 03:00 PM UTC
- Resolved
- Oct 16, 2025, 07:01 AM UTC
- Duration
- 16h 1m
Affected: Litium InsightsNetwork & infrastructuredocs.litium.com
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2025, 06:32 AM UTC
- Resolved
- Oct 08, 2025, 08:34 AM UTC
- Duration
- 2h 1m
Affected: Cloud APIApp Services
Timeline · 4 updates
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investigating Oct 08, 2025, 06:32 AM UTC
We are currently experiencing issues affecting our serverless cloud environment. Our team is actively investigating the cause and working to resolve the problem. We will provide an update as soon as more information is available.
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identified Oct 08, 2025, 06:42 AM UTC
The issue has been identified, and a fix is being deployed. Jobs and applications are now starting to recover and should return to normal operation shortly.
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monitoring Oct 08, 2025, 07:01 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 08, 2025, 08:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2025, 11:55 AM UTC
- Resolved
- Sep 26, 2025, 08:00 AM UTC
- Duration
- 20h 4m
Affected: Cloud APIApp Services
Timeline · 6 updates
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investigating Sep 25, 2025, 11:55 AM UTC
We are currently experiencing intermittent disruptions in Litium Serverless Cloud. Some workloads may be temporarily impacted, causing degraded performance or occasional errors. Our engineering team is investigating and working to restore full stability as quickly as possible. Further updates will follow as we learn more.
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identified Sep 25, 2025, 01:05 PM UTC
We have identified the root cause of the intermittent disruptions in Litium Serverless Cloud. Our team is currently implementing a fix, and workloads may still be affected until the solution is fully deployed. We will provide another update once the fix has been rolled out and we have verified that the platform is stable.
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identified Sep 25, 2025, 02:02 PM UTC
We are continuing to work on implementing the solution for the identified issue affecting Litium Serverless Cloud. Some workloads may still experience intermittent impact while we complete the deployment and monitoring of the fix. We will share another update once the solution is fully in place and stability has been confirmed.
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identified Sep 25, 2025, 02:58 PM UTC
Our team is still working on implementing the solution for the issue impacting Litium Serverless Cloud. Workloads may continue to be intermittently affected until the deployment is fully completed. We will provide another update as soon as we have more progress to share.
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monitoring Sep 25, 2025, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 26, 2025, 08:00 AM UTC
At 13:23 CET, our monitoring systems detected a brief service interruption where some customer sites reported increased response time. While services appeared to recover quickly, our engineering team initiated a thorough investigation to ensure platform stability. During the investigation, we identified irregularities in the orchestration layer and control components, which required corrective actions. These actions included restarting affected nodes and renewing internal certificates to restore full functionality. While restarts was made interruptions and connection issues was reported. By 17:30 CET, all systems were confirmed operational, and additional validation was performed to ensure service reliability for all customers. We sincerely apologize for the inconvenience this has caused. Further actions: The underlying cause of this incident is already mitigated in our new Compliant Cloud. The migration is started and will continue as planed.
Read the full incident report →
Notice September 17, 2025 - Detected by Pingoru
- Sep 17, 2025, 01:20 PM UTC
- Resolved
- Sep 17, 2025, 05:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Sep 17, 2025, 01:20 PM UTC
Incident Summary This morning, a small number of customers experienced a short period of downtime for their Litium applications hosted in Serverless Cloud. Timeline - 15 September 2025, 15:20 – An incorrect configuration was introduced during a routine update. - 17 September 2025, morning (UTC) - Automatic scaling moved some customers to new underlaying infrastructure. This caused a limited set of applications to restart and become unavailable. - 17 September 2025, 10.00-11:45 - Services were automatically restored after configuration was corrected. Only environments that had not been restarted since 11 September 2025 were affected. Impact The downtime affected a small portion of customers. Services were automatically restored after configuration was corrected. Next Steps We have adjusted our update process to ensure that similar configuration issues do not cause interruptions in the future.
Read the full incident report →
- Detected by Pingoru
- Sep 15, 2025, 10:06 AM UTC
- Resolved
- Sep 15, 2025, 11:17 AM UTC
- Duration
- 1h 11m
Affected: Litium Account
Timeline · 2 updates
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investigating Sep 15, 2025, 10:06 AM UTC
We are currently investigating reports of failed logins with Litium Account and are working to identify the cause. This issue affects login attempts to Litium Insights and the Serverless CLI. Further updates will follow.
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resolved Sep 15, 2025, 11:17 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2025, 08:25 AM UTC
- Resolved
- Aug 15, 2025, 07:54 AM UTC
- Duration
- 1d 23h
Affected: App Services
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2025, 09:39 PM UTC
- Resolved
- Aug 12, 2025, 10:05 PM UTC
- Duration
- 25m
Affected: Litium Account
Timeline · 3 updates
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investigating Aug 12, 2025, 09:39 PM UTC
We are currently investigating this issue.
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monitoring Aug 12, 2025, 10:03 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 12, 2025, 10:05 PM UTC
This incident has been resolved.
Read the full incident report →
