Litium Outage History

Started Oct 16, 2026, 09:43 AM UTC· resolved Oct 16, 2026, 10:53 PM UTC

1. investigating Oct 16, 2026, 09:43 AM UTC

   We are currently experiencing a network connectivity issue affecting our infrastructure provider. Impact: Customers may experience service unavailability and connectivity issues across affected services. Our team is actively investigating the issue together with our supplier. We are working to determine the scope of the impact and identify available mitigation options. We will provide an update by 12.30. We apologize for the inconvenience and appreciate your patience. Litium Support Team

2. monitoring Oct 16, 2026, 10:26 AM UTC

   A fix has been implemented by our infrastructure provider, and affected services are starting to recover. Impact: Service availability is being restored, and most customers should now be able to access their services normally. Some customers may continue to experience intermittent connectivity issues while recovery activities are completed. We are monitoring the environment closely together with our supplier to ensure stability is maintained. We will provide an update by 13:30. We apologize for the inconvenience and thank you for your patience. Litium Support Team

3. investigating Oct 16, 2026, 10:54 AM UTC

   We are currently investigating this issue.

4. investigating Oct 16, 2026, 10:56 AM UTC

   Following the earlier recovery, network connectivity issues have reoccurred and are again affecting our services. Impact: Customers may experience service unavailability or intermittent connectivity. We are actively investigating the renewed disruption together with our infrastructure provider. We will provide an update at the latest by 14.00. We apologize for the inconvenience and thank you for your patience. Litium Support Team

5. monitoring Oct 16, 2026, 11:12 AM UTC

   Service availability has been restored, and affected services are currently operating normally. Impact: Customers should now be able to access their services normally. We are continuing to monitor the environment closely while investigating the underlying cause. We will provide another update as soon as more information is available, or no later than 14:11. We apologize for the inconvenience and thank you for your patience. Litium Support Team

6. monitoring Oct 16, 2026, 12:06 PM UTC

   Services remain available and are currently operating normally. We are continuing to monitor the environment closely. Our investigation into the underlying cause of the connectivity issues is ongoing. We will provide another update as soon as more information is available, or no later than 15:00. We apologize for the inconvenience and thank you for your patience. Litium Support Team

7. monitoring Oct 16, 2026, 01:02 PM UTC

   Services remain available and are currently operating normally. We are continuing to monitor the environment closely. Our investigation into the underlying cause of the connectivity issues is ongoing. We have identified a potential root cause for the network instability. We will provide another update as soon as more information is available, or no later than 16:00. We apologize for the inconvenience and thank you for your patience. Litium Support Team

8. monitoring Oct 16, 2026, 02:05 PM UTC

   Services remain available and are currently operating normally. We are continuing to monitor the environment closely. We will provide another update as soon as more information is available, or no later than 17:00. We apologize for the inconvenience and thank you for your patience. Litium Support Team

9. monitoring Oct 16, 2026, 03:20 PM UTC

   Services remain available and are currently operating normally. We are continuing to monitor the environment closely. We will provide another update as soon as more information is available, or no later than 18:20. We apologize for the inconvenience and thank you for your patience. Litium Support Team

10. monitoring Oct 16, 2026, 04:14 PM UTC

    Services remain available and are currently operating normally. The team is actively developing a fix for the identified issue. We are continuing to monitor the environment closely. We will provide another update as soon as more information is available. We apologize for the inconvenience and thank you for your patience. Litium Support Team

11. investigating Oct 16, 2026, 07:52 PM UTC

    We are currently investigating this issue.

12. monitoring Oct 16, 2026, 08:04 PM UTC

    The team is actively developing a fix for the identified issue. We are continuing to monitor the environment closely. We will provide another update as soon as more information is available. We apologize for the inconvenience and thank you for your patience. Litium Support Team

13. resolved Oct 16, 2026, 10:53 PM UTC

    The necessary mitigation measures have been deployed, and service connectivity has remained consistently stable. Our team will maintain active monitoring to confirm long-term stability. Post-mortem: A detailed incident report will be made available after we complete the root cause analysis. We apologize for the inconvenience and thank you for your patience. Litium Support Team

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Started Sep 15, 2026, 01:30 PM UTC· resolved Sep 16, 2026, 01:35 PM UTC

1. resolved Sep 15, 2026, 01:43 PM UTC

   The issue affecting Serverless Cloud services has been resolved as of 15:35 CEST. Impact: Workloads running on the Serverless Cloud platform experienced a temporary availability disruption between 15:30 and 15:35 CEST. Cause/Resolution: We have identified that the disruption was related to an issue with one of our underlying service providers. We are currently awaiting additional information regarding the root cause. All systems are now operating normally. We will continue to monitor the platform closely to ensure continued stability. We apologize for the inconvenience. Litium Support Team

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Started Aug 18, 2026, 06:30 AM UTC· resolved Aug 18, 2026, 06:30 AM UTC

1. resolved Aug 18, 2026, 12:59 PM UTC

   Between 08:40 and 10:40 AM today, one of our SQL clusters experienced intermittent connectivity issues. Impact: Customers hosted on this cluster may have experienced occasional database timeouts and temporary service disruptions during this period. The issue was resolved at 10:40 AM, and all systems are now operating normally. We will continue to monitor the environment to ensure continued stability. We apologize for the inconvenience and thank you for your patience.

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Started Jul 31, 2026, 07:16 AM UTC· resolved Jul 31, 2026, 09:44 AM UTC

1. investigating Jul 31, 2026, 07:16 AM UTC

   Litium phone support is currently experiencing a service disruption. During this time, phone support is unavailable. However, you can still reach the support via email, and cases will still be managed. Please include URGENT in the subject line if your matter requires immediate attention. Regards Litium Support

2. monitoring Jul 31, 2026, 09:08 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 31, 2026, 09:44 AM UTC

   This incident has been resolved.

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Started Jun 22, 2026, 05:30 AM UTC· resolved Jun 22, 2026, 05:30 AM UTC

1. resolved Jun 22, 2026, 08:54 AM UTC

   We experienced a database service disruption between 07.18 and 08.28. During this period, some customers experienced service unavailability. All other services continued to operate normally. The issue was caused by an OS service allocating memory than usual causing the SQL service to get OOM killed. Service was restored after restart, and the database is now operating normally. We are investigating why this service used up more memory than normal to see if its something we can prevent in the future. All systems are currently stable, and we continue to monitor closely. We apologize for the inconvenience and appreciate your patience. — Litium Support Team

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Started Jun 09, 2026, 10:45 AM UTC· resolved Jun 11, 2026, 08:49 AM UTC

1. investigating Jun 09, 2026, 10:45 AM UTC

   We are experiencing intermittent issues with Litium Search. Both search functionality and Backoffice may be affected. Troubleshooting is currently in progress. Impact: Search may return incomplete or no results Backoffice may be slow or intermittently unavailable Next update: No later than 13:50

2. investigating Jun 09, 2026, 11:50 AM UTC

   We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 14:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team

3. investigating Jun 09, 2026, 12:52 PM UTC

   We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 15:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team

4. monitoring Jun 09, 2026, 01:24 PM UTC

   The issue has been identified and resolved. We are monitoring the service closely to ensure everything is functioning as expected. Litium Support Team

5. resolved Jun 11, 2026, 08:49 AM UTC

   This incident has been resolved.

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Started Apr 22, 2026, 05:16 AM UTC· resolved Apr 22, 2026, 11:05 AM UTC

1. investigating Apr 22, 2026, 05:16 AM UTC

   We are currently experiencing an availability issue affecting the Storage service in Serverless Cloud. Impact: Customers using Serverless Cloud are impacted. Other services outside Serverless Cloud are not affected. Our team is actively investigating the issue to identify the root cause and restore service as quickly as possible. We will provide an update latest by 08:15. We apologize for the inconvenience and thank you for your patience. Litium Support Team

2. identified Apr 22, 2026, 05:37 AM UTC

   We have identified the cause of the issue affecting the Storage service in Serverless Cloud. Our team is currently implementing the solution, and we are seeing positive results as the Storage service begins to function again. We will provide an update latest by 08:30. We apologize for the inconvenience and thank you for your patience. Litium Support Team

3. monitoring Apr 22, 2026, 06:08 AM UTC

   A fix has been implemented for the issue affecting the Storage service in Serverless Cloud. Storage functionality is now available again for customers in Serverless Cloud. We are monitoring the system closely to ensure continued stability. We apologize for the inconvenience and thank you for your patience. Litium Support Team

4. resolved Apr 22, 2026, 11:05 AM UTC

   This incident has been resolved.

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Started Apr 17, 2026, 12:00 PM UTC· resolved Apr 17, 2026, 12:00 PM UTC

1. resolved Apr 17, 2026, 02:17 PM UTC

   Today, between 14:05 and 14:47 (CEST), some customers may have experienced degraded performance related to Storage in Serverless Cloud. The root cause has been identified. There is currently no impact, and the service is operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. — Litium Support Team

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Started Apr 16, 2026, 01:11 PM UTC· resolved Apr 16, 2026, 02:40 PM UTC

1. monitoring Apr 16, 2026, 01:11 PM UTC

   Earlier today, at 14:50 we experienced a service disruption affecting sites running on our Serverless platform. Impact: During the incident, customer websites hosted on the Serverless platform were unavailable or not responding as expected. The issue has now been resolved, and all services are operating normally. We continue to monitor the platform closely to ensure stability. We apologize for the inconvenience this may have caused and thank you for your patience. Litium Support Team

2. resolved Apr 16, 2026, 02:40 PM UTC

   This incident has been resolved.

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Started Mar 24, 2026, 08:56 AM UTC· resolved Mar 26, 2026, 10:51 AM UTC

1. investigating Mar 24, 2026, 08:56 AM UTC

   We are currently experiencing an issue affecting log collection and outgoing email sent via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing emails using our SMTP service are currently not being delivered. All other services are not affected at this time. Our team is actively investigating the issue to identify the root cause and restore normal functionality. We will provide an update by 10:30 CET. We apologize for the inconvenience. Litium Support Team

2. identified Mar 24, 2026, 09:33 AM UTC

   We have identified the cause of the issue affecting log collection and outgoing email via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing email delivery via SMTP remains unavailable. No other services are affected. Our team is currently working on implementing a fix to restore full functionality. We will provide the next update by 11:00 CET. We apologize for the inconvenience. Litium Support Team

3. identified Mar 24, 2026, 10:04 AM UTC

   We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively progressing with the fix. We will provide the next update by 11:45 CET. Thank you for your patience. Litium Support Team

4. identified Mar 24, 2026, 10:45 AM UTC

   We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively working toward resolution. We will provide the next update at latest by 12:45 Thank you for your patience. Litium Support Team

5. monitoring Mar 24, 2026, 11:31 AM UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring Mar 25, 2026, 10:22 AM UTC

   We are going to do a short maintenance on the affected service to ensure a long term solution. The maintenance will be performed on the 26th of march at 10.00. We except no disturbances during this maintenance.

7. resolved Mar 26, 2026, 10:51 AM UTC

   This incident has been resolved.

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Started Mar 15, 2026, 10:42 AM UTC· resolved Mar 15, 2026, 05:02 PM UTC

1. investigating Mar 15, 2026, 10:42 AM UTC

   We are currently experiencing a service disruption affecting Legacy Cloud. Impact: Most customers may experience degraded performance or unavailability on Legacy Cloud environments. Other Litium services remain unaffected. Our team is investigating the issue to identify the root cause and implement a solution. We apologize for the inconvenience. Litium Support Team

2. monitoring Mar 15, 2026, 11:00 AM UTC

   A fix has been implemented for the issue affecting Legacy Cloud, and service recovery is ongoing. Impact: Services are returning to normal, and most customers should now experience stable performance. The underlying cause was network issues at one of our suppliers. We are monitoring the systems closely to ensure continued stability. A full post‑mortem with more details will follow once the root‑cause analysis is completed. We apologize for the inconvenience. Litium Support Team

3. resolved Mar 15, 2026, 05:02 PM UTC

   This incident has been resolved.

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Started Mar 14, 2026, 02:18 PM UTC· resolved Mar 14, 2026, 02:55 PM UTC

1. identified Mar 14, 2026, 02:18 PM UTC

   Impact: The issue is causing significant degradation to the Litium Search Legacy service, resulting in reduced search functionality for affected environments. Message: We have identified the cause of the issue affecting Litium Search in our legacy cloud. Our team is currently working on implementing a fix to restore full functionality as soon as possible. We apologize for the inconvenience. — Litium Support Team

2. resolved Mar 14, 2026, 02:55 PM UTC

   This incident has been resolved.

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Started Feb 24, 2026, 07:31 AM UTC· resolved Feb 24, 2026, 03:57 PM UTC

1. investigating Feb 24, 2026, 07:31 AM UTC

   We are currently experiencing an issue affecting one or more services. Impact: Some users may notice degraded performance or limited availability. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide the next update as soon as more information is available. We apologize for the inconvenience. Litium Support Team

2. monitoring Feb 24, 2026, 08:41 AM UTC

   A fix has been implemented for the issue, and affected services has recovered. We are monitoring the system closely to ensure it remains stable. We apologize for the inconvenience. Litium Support Team

3. identified Feb 24, 2026, 10:34 AM UTC

   We are currently experiencing an ongoing issue in Litium Search where some customers are still impacted after the previously deployed fix. Impact: Some customers are still seeing issues with Litium Search, while others are not affected. Our team is actively investigating the remaining issues to identify and implement a complete solution. We apologize for the inconvenience and thank you for your patience. Litium Support Team

4. identified Feb 24, 2026, 01:23 PM UTC

   We are still working on mitigation.

5. monitoring Feb 24, 2026, 02:10 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Feb 24, 2026, 03:57 PM UTC

   This incident has been resolved.

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Started Feb 20, 2026, 10:30 AM UTC· resolved Feb 20, 2026, 10:30 AM UTC

1. resolved Feb 20, 2026, 11:09 AM UTC

   For a short period, a small number of customers experienced limited access issues. Our monitoring systems detected the disturbance immediately, and our redundant infrastructure responded as intended, keeping the impact minimal. The total duration for the affected services was less than 10 minutes. All services are operating normally. We apologize for any inconvenience this have caused and appreciate your understanding. Litium Support Team

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Started Feb 10, 2026, 12:24 PM UTC· resolved Feb 11, 2026, 03:49 PM UTC

1. investigating Feb 10, 2026, 12:24 PM UTC

   We are currently experiencing an issue affecting one of our container registries, which may prevent some deployments from completing successfully. Impact: Only deployment operations are affected; all running services remain operational and customer‑facing systems are not impacted. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update as soon as we have more information. We apologize for the inconvenience. Litium Support Team

2. monitoring Feb 10, 2026, 12:48 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 11, 2026, 03:49 PM UTC

   This incident has been resolved.

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Started Feb 04, 2026, 03:46 PM UTC· resolved Feb 04, 2026, 03:46 PM UTC

1. resolved Feb 04, 2026, 03:46 PM UTC

   We experienced an outage related to file and media access in Litium’s Serverless Cloud environment. The issue caused some media files (such as product images) to fail loading or display incorrectly, and features dependent on this storage layer (for example, CLI operations) were also affected. Other parts of the platform continued to operate normally. The problem was traced to an issue within the storage layer, and a fix was implemented. Services began recovering shortly after, and the incident was confirmed fully resolved later the same day. No data was lost. Litium continues to monitor the systems to ensure ongoing stability.

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Started Jan 23, 2026, 07:30 AM UTC· resolved Jan 23, 2026, 11:41 AM UTC

1. investigating Jan 23, 2026, 07:30 AM UTC

   We are currently experiencing a storage-related issue affecting storage file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is investigating the issue in the storage layer to identify the root cause and implement a solution. We will provide an update latest by 09:00 CET. We apologize for the inconvenience. Litium Support Team

2. identified Jan 23, 2026, 08:29 AM UTC

   We have identified the root cause of the storage issue affecting file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is currently implementing a fix to restore normal access and stability. We will provide the next update latest by 10:00 CET. We apologize for the inconvenience. Litium Support Team

3. monitoring Jan 23, 2026, 08:38 AM UTC

   A fix has been implemented for the issue affecting storage access in Serverless Cloud, and the service is starting to recover. Impact: Early signs show improved stability. Media retrieval and storage-dependent functionality (including CLI operations) are gradually returning to normal. We will continue to monitor the system closely to ensure full recovery and stability. We apologize for the inconvenience. Litium Support Team

4. resolved Jan 23, 2026, 11:41 AM UTC

   The issue affecting storage access in Serverless Cloud has now been fully resolved as of 09:32 CET. Cause/Resolution: The problem was traced to an issue within storage layer. A permanent fix has been implemented and verified. No data has been lost as a result of this incident. All systems are now operating normally, and we will continue to monitor to ensure ongoing stability. We apologize for the disruption and thank you for your patience. Litium Support Team

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Started Dec 05, 2025, 10:24 PM UTC· resolved Dec 06, 2025, 05:30 AM UTC

1. investigating Dec 05, 2025, 10:24 PM UTC

   We are currently experiencing a disruption affecting multiple Litium services in Serverless cloud. Impact: Most customers are unable to access the affected services. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide an update by 23.45 We apologize for the inconvenience and thank you for your patience. Litium Support Team

2. identified Dec 05, 2025, 10:41 PM UTC

   We have identified the cause of the disruption—an issue at our cloud provider is affecting multiple Litium services. Impact: Most customers are still unable to access the affected services. Our team is working closely with the cloud provider to resolve the issue as quickly as possible. We will provide an update by 00.00. Litium Support Team

3. identified Dec 05, 2025, 11:00 PM UTC

   We are still working on a solution for the issue together with our cloud provider. Impact: Most customers remain unable to access the affected services. Our team, together with the cloud provider, is continuing to investigate and resolve the problem as quickly as possible. We will provide an update by 00.30 Litium Support Team

4. identified Dec 05, 2025, 11:32 PM UTC

   Our cloud provider is currently implementing configuration changes to the affected infrastructure as a measure to resolve the issue impacting multiple Litium services. Impact: Most customers are still unable to access the affected services. We are closely monitoring the situation and will continue to work with our provider until full service is restored. We will provide an update by 01.00. Litium Support Team

5. identified Dec 06, 2025, 12:00 AM UTC

   Our cloud provider is still working hard to resolve the issue affecting multiple Litium services. Impact: Most customers are still unable to access the affected services. We remain in close contact with our provider and will continue to monitor progress until the issue is fully resolved. We will provide an update by 01.30 Litium Support Team

6. monitoring Dec 06, 2025, 12:14 AM UTC

   A fix has been implemented by our cloud provider, and we are seeing signs that services are starting to recover. Impact: Access to Litium services is gradually being restored, but some customers may still experience issues as recovery continues. We are closely monitoring the situation to ensure full stability. We will provide an update by 01.30. Litium Support Team

7. monitoring Dec 06, 2025, 12:33 AM UTC

   Most services are now up and running. We continue to work to ensure that all services return to a fully healthy state. Impact: While most customers have regained access, some may still experience limited issues as we complete the recovery process. We are closely monitoring the situation and will provide further updates as needed. We will provide an update by 02.00. Litium Support Team

8. monitoring Dec 06, 2025, 01:06 AM UTC

   All production workloads should now be up and running. We continue to monitor and work to ensure that all services return to normal and remain stable. Impact: All major services are operational, but we are still verifying that everything is fully restored. We will provide an update by 02.30. Litium Support Team

9. resolved Dec 06, 2025, 01:39 AM UTC

   All services are now back to normal. Cause/Resolution: The issue was related to our cloud provider’s infrastructure. Together with our provider, we will conduct a post-mortem analysis and share a report once it is completed. All systems are operating normally. If you experience any further issues, please contact Litium Support. We apologize for the inconvenience and thank you for your patience throughout this incident. Litium Support Team

10. postmortem Dec 08, 2025, 07:54 AM UTC

    Over the past days, Litium’s serverless environments were affected by instability in the underlying cloud infrastructure provided by our hosting partner. Since **06:35 on December 6**, the platform has been stable with no anomalies observed. All systems are green. We and our supplier have maintained **24/7 hypercare** on the platform. Throughout the weekend, our supplier has also worked intensively on analysis and root cause identification. The detailed incident report is almost complete. Once validated, we will share a full post-mortem report with affected customers. Thank you for your patience and understanding as we work to ensure continued stability. **Litium Support Team**

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Started Dec 02, 2025, 05:16 PM UTC· resolved Dec 02, 2025, 06:25 PM UTC

1. investigating Dec 02, 2025, 05:16 PM UTC

   We are currently experiencing an availability issue affecting some customer websites. Impact: A subset of customer services is currently unavailable. Other services appear unaffected at this time. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update by 19:00 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team

2. identified Dec 02, 2025, 05:30 PM UTC

   We are currently experiencing a availability issues affecting most customer services. Impact: Most customer websites and related services are currently unavailable in serverless cloud The root cause has been identified at our service provider, and their team is actively working on a fix. We will provide an update by 19:10 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team

3. monitoring Dec 02, 2025, 05:53 PM UTC

   A fix has been implemented for the issue affecting app services, and we are seeing signs of recovery. Impact: Customer websites and related services are starting to return to normal operation. We are closely monitoring the system to ensure stability. We will provide another update by 19:40 CET. We apologize for the inconvenience and thank you for your patience. Litium Support Team

4. resolved Dec 02, 2025, 06:25 PM UTC

   The issue affecting customer services has been resolved as of 18:54 CET Cause/Resolution: The root cause was identified at our service provider and a fix was implemented. All services are now operating normally. We will continue to monitor to ensure continued stability. We apologize for the inconvenience and thank you for your patience during this incident. Litium Support Team

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Started Oct 29, 2025, 07:26 AM UTC· resolved Oct 29, 2025, 02:50 PM UTC

1. investigating Oct 29, 2025, 07:26 AM UTC

   We are currently investigating an issue causing some sites in Litium Serverless Cloud to be unavailable. Our team is working to identify the cause and restore full availability as soon as possible.

2. identified Oct 29, 2025, 07:38 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 29, 2025, 09:43 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 29, 2025, 02:50 PM UTC

   This incident has been resolved.

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Started Oct 27, 2025, 08:39 AM UTC· resolved Oct 28, 2025, 09:03 AM UTC

1. investigating Oct 27, 2025, 08:39 AM UTC

   We’re currently experiencing login issues with Litium Account, affecting access to Insights. Our team is investigating and working to restore normal access as soon as possible.

2. monitoring Oct 27, 2025, 01:00 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 28, 2025, 09:03 AM UTC

   The login functionality of Litium Accounts is restored.

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Started Oct 25, 2025, 12:26 PM UTC· resolved Oct 25, 2025, 01:46 PM UTC

1. investigating Oct 25, 2025, 12:26 PM UTC

   Our infrastructure provider will perform urgent maintenance on their core networking systems today at 14:30 CEST to 15:30 CEST to resolve an issue they identified earlier. The impact is expected to be limited and shouldn't cause downtime, but it must be done to not have further degradation of performance. Unfortunately, we were only just informed of this activity, and we sincerely apologize for the short notice. While this maintenance is outside our direct control, it may cause packet loss and connectivity issues for our services during the window.

2. resolved Oct 25, 2025, 01:46 PM UTC

   The required maintenance at our infrastructure provider has been performed.

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Started Oct 20, 2025, 09:42 AM UTC· resolved Oct 20, 2025, 12:58 PM UTC

1. identified Oct 20, 2025, 09:42 AM UTC

   We are currently experiencing issues with container image downloads from Docker Hub, which is affecting partner deployments. Builds may fail due to unavailable images. This is caused by an ongoing incident at Docker Hub. Impact: - Deployments may fail during build due to image download errors. - No running sites or services are affected. We are monitoring the situation and will provide updates as Docker Hub resolves the issue. You can also read more about the incident on Docker Hubs status page https://www.dockerstatus.com/

2. monitoring Oct 20, 2025, 11:18 AM UTC

   Docker Hub reports their registry as operational. We are continuing to monitor deployments to confirm that image downloads are functioning as expected. Further updates will be provided if any issues reoccur.

3. resolved Oct 20, 2025, 12:58 PM UTC

   The Docker Hub Registry has remained stable throughout the monitoring phase, and image downloads are functioning normally. No further impact is expected, and deployments should proceed without issues.

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Started Oct 15, 2025, 03:00 PM UTC· resolved Oct 16, 2025, 07:01 AM UTC

1. investigating Oct 15, 2025, 03:00 PM UTC

   Our supplier is currently investigating the issue.

2. investigating Oct 15, 2025, 03:07 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 15, 2025, 03:08 PM UTC

   We are continuing to investigate this issue.

4. identified Oct 15, 2025, 03:34 PM UTC

   We are currently experiencing a major incident due to a loss of internet connectivity to our supplier’s data center. Their team is actively troubleshooting the issue in collaboration with their firewall provider. We will provide further updates as soon as more information becomes available. Thank you for your patience.

5. identified Oct 15, 2025, 04:00 PM UTC

   An fix has been implemented and we can see that services are back up. We continue our investigations together with our supplier to ensure reliability.

6. monitoring Oct 15, 2025, 04:34 PM UTC

   Internet access to our supplier’s data center has been restored, and all services are currently operating as expected. The supplier has implemented a temporary fix and is continuing to work on a permanent solution. While there is a very low risk of brief interruptions (up to 20–25 seconds every few hours), we are actively monitoring the situation to ensure service continuity. At this time, no impact to our services is expected.

7. identified Oct 15, 2025, 05:39 PM UTC

   Internet connectivity to our supplier’s data center remains active, and services are available. However, due to significantly reduced bandwidth, some users may experience slower response times or occasional timeouts when accessing services. We are actively working with the supplier to resolve the issue and restore full performance.

8. identified Oct 15, 2025, 06:12 PM UTC

   Our supplier is continuing to work on resolving the underlying issue, and we are in close contact with them to ensure progress toward a full restoration.

9. identified Oct 15, 2025, 08:56 PM UTC

   Our supplier is actively working on two parallel resolution paths to fully restore network performance. We are closely monitoring the situation and will continue to provide updates as progress is made.

10. monitoring Oct 15, 2025, 10:21 PM UTC

    Our supplier has successfully installed a patch to address the network performance issue. Internet connectivity and bandwidth have now returned to normal. We will continue to monitor the situation closely to ensure stability. Thank you for your patience and support throughout this incident.

11. resolved Oct 16, 2025, 07:01 AM UTC

    Services have remained stable throughout the monitoring period overnight, and no further disturbances have been observed. We will be working closely with our supplier on a post-mortem report to understand the root cause and share relevant insights. Together, we’re also taking steps to prevent similar incidents in the future. Thank you for your patience and continued trust.

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Started Oct 08, 2025, 06:32 AM UTC· resolved Oct 08, 2025, 08:34 AM UTC

1. investigating Oct 08, 2025, 06:32 AM UTC

   We are currently experiencing issues affecting our serverless cloud environment. Our team is actively investigating the cause and working to resolve the problem. We will provide an update as soon as more information is available.

2. identified Oct 08, 2025, 06:42 AM UTC

   The issue has been identified, and a fix is being deployed. Jobs and applications are now starting to recover and should return to normal operation shortly.

3. monitoring Oct 08, 2025, 07:01 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 08, 2025, 08:34 AM UTC

   This incident has been resolved.

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