Lithic Outage History

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Lithic had 43 outages in the last 2 years totaling 57h 5m of downtime — averaging 1.8 incidents per month.

There were 43 Lithic outages since September 14, 2024 totaling 57h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lithic.com

Minor September 3, 2026

Elevated errors and latency on tokenization deactivation

Detected by Pingoru
Sep 03, 2026, 08:13 PM UTC
Resolved
Sep 03, 2026, 10:08 PM UTC
Duration
1h 54m
Affected: API
Timeline · 2 updates
  1. identified Sep 03, 2026, 08:13 PM UTC

    We are seeing elevated 500 responses and increased latency on POST /v1/tokenizations/{tokenization_token}/deactivate for Mastercard tokenizations, beginning around 13:00 UTC. This is caused by a degradation in Mastercard's MDES Customer Service API. Mastercard has acknowledged the issue and is working on it.

  2. resolved Sep 03, 2026, 10:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 3, 2026

Delays in Mastercard clearing and dispute data

Detected by Pingoru
Jul 03, 2026, 10:10 PM UTC
Resolved
Jul 03, 2026, 11:43 PM UTC
Duration
1h 32m
Timeline · 2 updates
  1. investigating Jul 03, 2026, 10:10 PM UTC

    Some customers are experiencing delays in receiving a subset of Mastercard clearing and dispute data. We are investigating the issue.

  2. resolved Jul 03, 2026, 11:43 PM UTC

    Mastercard processing issues have been identified, resolved, and backlog processing is complete. This incident is resolved.

Read the full incident report →

Minor June 15, 2026

Intermittent API Timeouts

Detected by Pingoru
Jun 15, 2026, 03:15 PM UTC
Resolved
Jun 15, 2026, 08:34 PM UTC
Duration
5h 19m
Affected: API
Timeline · 5 updates
  1. investigating Jun 15, 2026, 03:15 PM UTC

    Customers may experience elevated error rates and timeouts, including intermittent failures when provisioning cards and creating cards with dynamic card art or a qr code.

  2. identified Jun 15, 2026, 04:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 15, 2026, 06:38 PM UTC

    We are currently implementing a fix. Please note, this will cause 1-5 minutes of downtime.

  4. monitoring Jun 15, 2026, 07:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 15, 2026, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 6, 2026

API Partial Degredation

Detected by Pingoru
Jun 06, 2026, 04:00 AM UTC
Resolved
Jun 06, 2026, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 08, 2026, 12:50 PM UTC

    Api partially degraded and timing out 9:55-10:10 UTC

Read the full incident report →

Minor June 2, 2026

Delays in clearing events

Detected by Pingoru
Jun 02, 2026, 05:49 PM UTC
Resolved
Jun 02, 2026, 07:30 PM UTC
Duration
1h 40m
Affected: Transaction Processing
Timeline · 2 updates
  1. monitoring Jun 02, 2026, 05:49 PM UTC

    We are investigating an issue that is causing a delay in clearing events from Mastercard.

  2. resolved Jun 02, 2026, 07:30 PM UTC

    Mastercard clearing files containing errors resulted in delayed processing of Mastercard clearings for 2026-06-02. As of 18:00 UTC all clearing events and associated Settlement API records were complete. Network Totals data was marked as complete at 19:25 UTZ.

Read the full incident report →

Notice May 14, 2026

Card Network Connectivity Disruption

Detected by Pingoru
May 14, 2026, 03:19 PM UTC
Resolved
May 14, 2026, 02:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 14, 2026, 03:19 PM UTC

    Between 22:02–22:07 ET on May 13, authorization decisions were handled by card network stand-in processing rather than Lithic. Customers may have seen approvals or declines that differed from normal Lithic behavior during this window.

Read the full incident report →

Notice May 1, 2026

Delay in Settlement Reporting

Detected by Pingoru
May 01, 2026, 09:23 PM UTC
Resolved
May 01, 2026, 11:41 PM UTC
Duration
2h 18m
Affected: API
Timeline · 2 updates
  1. identified May 01, 2026, 09:23 PM UTC

    Visa is experiencing an incident affecting VisaNet Clearing and Settlement file delivery. This is causing delays in our Settlement Summary completion and Settlement API data. We are actively monitoring the situation and will update this page as we learn more.

  2. resolved May 01, 2026, 11:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2026

Transaction webhooks delayed for a subset of customers

Detected by Pingoru
Apr 22, 2026, 04:45 PM UTC
Resolved
Apr 22, 2026, 05:54 PM UTC
Duration
1h 9m
Affected: Webhooks
Timeline · 3 updates
  1. investigating Apr 22, 2026, 04:45 PM UTC

    We are currently investigating an issue causing increased latency in delivery of transaction webhooks for some customers. Authorization processing is unaffected.

  2. monitoring Apr 22, 2026, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2026, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 22, 2026

Digital Wallet Tokenization

Detected by Pingoru
Apr 22, 2026, 02:11 PM UTC
Resolved
Apr 22, 2026, 03:58 PM UTC
Duration
1h 46m
Affected: Webhooks
Timeline · 4 updates
  1. investigating Apr 22, 2026, 02:11 PM UTC

    We are investigating an issue that is preventing cards from being added to digital wallets.

  2. identified Apr 22, 2026, 03:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 22, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2026, 03:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 7, 2026

Sandbox Environment Degradation

Detected by Pingoru
Apr 07, 2026, 05:58 PM UTC
Resolved
Apr 07, 2026, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 07, 2026, 05:58 PM UTC

    We experienced an issue with our sandbox environment where card authorizations were failing and API requests were returning unexpected errors. Our engineering team identified the root cause and restored service.

Read the full incident report →

Minor April 2, 2026

Delays with newly created cards

Detected by Pingoru
Apr 02, 2026, 01:33 AM UTC
Resolved
Apr 02, 2026, 02:08 AM UTC
Duration
35m
Affected: Transaction Processing
Timeline · 3 updates
  1. investigating Apr 02, 2026, 01:33 AM UTC

    We are investigating an issue that may cause unexpected declines in cards that were created in the last 30 minutes.

  2. identified Apr 02, 2026, 01:49 AM UTC

    We've identified the issue and are seeing improvements in behavior across the network.

  3. resolved Apr 02, 2026, 02:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2026

Unexpected declines

Detected by Pingoru
Feb 24, 2026, 04:30 PM UTC
Resolved
Feb 24, 2026, 06:59 PM UTC
Duration
2h 28m
Affected: Transaction Processing
Timeline · 4 updates
  1. monitoring Feb 24, 2026, 04:30 PM UTC

    Between 16:12 UTC and 16:21 UTC, some ACH transactions were unexpectedly declined. We are working to identify the root cause and scope of impact.

  2. investigating Feb 24, 2026, 05:06 PM UTC

    We have identified an issue that is causing unexpected declines on some programs and are currently investigating.

  3. monitoring Feb 24, 2026, 05:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 24, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2026

Elevated errors from API

Detected by Pingoru
Feb 22, 2026, 06:11 PM UTC
Resolved
Feb 22, 2026, 06:11 PM UTC
Duration
—
Affected: API
Timeline · 1 update
  1. resolved Feb 22, 2026, 06:11 PM UTC

    We observed elevated response errors from our public API between 16:18 UTC and 16:38 UTC. The issue has since been resolved. Transaction processing was not affected.

Read the full incident report →

Notice February 17, 2026

Unexpected declines for newly created cards

Detected by Pingoru
Feb 17, 2026, 05:49 PM UTC
Resolved
Feb 17, 2026, 05:58 PM UTC
Duration
9m
Affected: Transaction Processing
Timeline · 2 updates
  1. investigating Feb 17, 2026, 05:49 PM UTC

    We are currently experiencing an issue causing unexpected declines on some newly created cards. Our team is actively investigating. We will provide updates as more information becomes available.

  2. resolved Feb 17, 2026, 05:58 PM UTC

    We detected an issue that caused unexpected declines on cards that were created between 2026-02-17 17:05 UTC and 2026-02-17 17:53 UTC. The issue has been since resolved, and cards created during that time can now transact as expected.

Read the full incident report →

Notice November 26, 2025

Notice: Tokenization Declines Occurred Nov 25 -Issue Resolved

Detected by Pingoru
Nov 26, 2025, 12:33 AM UTC
Resolved
Nov 25, 2025, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 26, 2025, 12:33 AM UTC

    A change deployed on our end caused tokenizations to be declined between 2025-11-25 00:15:00 and 2025-11-25 02:19:00 UTC. The issue has since been fully resolved, and tokenization behavior has returned to normal.

Read the full incident report →

Major November 11, 2025

Investigating unexpected declines

Detected by Pingoru
Nov 11, 2025, 12:47 AM UTC
Resolved
Nov 11, 2025, 06:38 AM UTC
Duration
5h 51m
Affected: Transaction Processing
Timeline · 6 updates
  1. investigating Nov 11, 2025, 12:47 AM UTC

    We are currently investigating an issue that may be causing unexpected declines on MasterCard authorizations.

  2. investigating Nov 11, 2025, 01:09 AM UTC

    We are continuing to investigate unexpected declines and are working with our network partners on a resolution.

  3. identified Nov 11, 2025, 01:57 AM UTC

    We have identified the issue causing unexpected declines on authorizations and are actively working with our network partners to implement a resolution.

  4. identified Nov 11, 2025, 04:03 AM UTC

    We apologize for the delay. We can confirm that a fix will be implemented soon and will provide an ETA once we receive confirmation from our network partners.

  5. monitoring Nov 11, 2025, 06:28 AM UTC

    A fix has been deployed and we are seeing improvement in authorizations across the network.

  6. resolved Nov 11, 2025, 06:38 AM UTC

    Working with our network partners, we have resolved an issue that was affecting a portion of MasterCard authorizations for one specific issuer. Normal processing has resumed

Read the full incident report →

Major November 4, 2025

Newly provisioned cards unable to transact

Detected by Pingoru
Nov 04, 2025, 06:38 PM UTC
Resolved
Nov 04, 2025, 06:55 PM UTC
Duration
17m
Affected: Transaction Processing
Timeline · 3 updates
  1. identified Nov 04, 2025, 06:38 PM UTC

    We have identified an issue on our end causing newly provisioned cards to be unable to transact, beginning with cards created after 17:34 UTC 2025-11-04

  2. monitoring Nov 04, 2025, 06:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 06:55 PM UTC

    The issue has been resolved and all cards are now able to transact.

Read the full incident report →

Minor October 20, 2025

3rd Party Vendor Impacts

Detected by Pingoru
Oct 20, 2025, 09:57 PM UTC
Resolved
Oct 21, 2025, 02:26 PM UTC
Duration
16h 29m
Affected: APIDashboard
Timeline · 5 updates
  1. identified Oct 20, 2025, 09:57 PM UTC

    Lithic Dashboard is experiencing continued degradation and we are working on further mitigations. Due to the ongoing AWS outage we are experiencing some service degradation as a result of impact to some of our vendors: - We are still experiencing some delay in KYB status updates - Tokenizations and OTP have been processed successfully throughout the day, however some intermittent impact may have occurred due to impact to our SMS and email OTP vendors

  2. identified Oct 20, 2025, 11:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 21, 2025, 12:03 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 21, 2025, 11:38 AM UTC

    API and Dashboard operations returned to normal functionality. We are still monitoring an issue where a small number of digital wallet tokenizations are being declined unexpectedly.

  5. resolved Oct 21, 2025, 02:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 8, 2025

Delays in Transaction API Data

Detected by Pingoru
Oct 08, 2025, 01:00 AM UTC
Resolved
Oct 08, 2025, 03:01 AM UTC
Duration
2h 1m
Affected: API
Timeline · 4 updates
  1. investigating Oct 08, 2025, 01:00 AM UTC

    We are currently investigating an issue that may delay the return of transaction data.

  2. identified Oct 08, 2025, 01:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 08, 2025, 02:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2025, 03:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2025

Increase in errors on AMEX tokenizations

Detected by Pingoru
Oct 02, 2025, 05:19 PM UTC
Resolved
Oct 02, 2025, 06:34 PM UTC
Duration
1h 15m
Timeline · 3 updates
  1. investigating Oct 02, 2025, 05:19 PM UTC

    We are currently experiencing elevated errors in AMEX tokenizations. This is causing tokenizations on AMEX to be declined.

  2. monitoring Oct 02, 2025, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2025

Unexpected Card Tokenization Declines

Detected by Pingoru
Sep 10, 2025, 07:10 PM UTC
Resolved
Sep 10, 2025, 07:10 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 10, 2025, 09:24 PM UTC

    We have been made aware of an issue that caused unexpected card tokenization declines between 19:10 UTC and 20:30 UTC. During this time, cardholders were unable to add cards to digital wallets.

Read the full incident report →

Minor September 5, 2025

Delays in outgoing webhooks

Detected by Pingoru
Sep 05, 2025, 03:28 PM UTC
Resolved
Sep 05, 2025, 03:56 PM UTC
Duration
27m
Affected: API
Timeline · 2 updates
  1. investigating Sep 05, 2025, 03:28 PM UTC

    We are currently investigating an issue that may be causing delays in outgoing webhooks.

  2. resolved Sep 05, 2025, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →