Lithic Outage History
Lithic is up right nowPingoru has recorded 52 incidents for Lithic: 27 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 4 of 720 (0%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 3 | 13 of 720 (2%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 2 | 12 of 744 (2%) |
| September 2026 | 4 | 77 of 720 (11%) |
| October 2026 | 3 | 7 of 524 (1%) |
Incidents, newest first
Notice October 15, 2026 Elevated API latency and errors –
Started Oct 15, 2026, 04:00 PM UTC· resolved Oct 15, 2026, 04:00 PM UTC
- resolved Oct 15, 2026, 04:20 PM UTC
We’re seeing higher latency and intermittent errors on API requests.
Minor October 12, 2026 Delayed Visa BASE II Clearings 55m API
Started Oct 12, 2026, 01:48 AM UTC· resolved Oct 12, 2026, 02:44 AM UTC
- investigating Oct 12, 2026, 01:48 AM UTC
A Visa network issue has delayed reconciliation for processing date 2026-10-11 - Settlement API data is delayed - The issue is caused by VISA - Customers who need settlement totals should use the network totals endpoint
- identified Oct 12, 2026, 01:54 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 12, 2026, 02:44 AM UTC
Resolved. Delayed clearings have all been received and processed.
Major October 2, 2026 Elevated 403 Responses in Cards API 6h 25m API
Started Oct 02, 2026, 11:23 AM UTC· resolved Oct 02, 2026, 05:48 PM UTC
- investigating Oct 02, 2026, 04:32 PM UTC
Beginning at approximately 11:10 AM ET, requests to the Embedded Card UI endpoint (/v1/embed/card) are returning 403 errors.
- monitoring Oct 02, 2026, 04:35 PM UTC
We have mitigated the 403 errors in the API. We are continuing to monitor.
- resolved Oct 02, 2026, 05:48 PM UTC
This incident has been resolved.
Notice September 18, 2026 Visa clearing delay 15h 34m
Started Sep 18, 2026, 09:16 PM UTC· resolved Sep 19, 2026, 12:50 PM UTC
- identified Sep 18, 2026, 09:16 PM UTC
A Visa network issue has resulted in a subset of Visa clearings being delayed, which results in the Settlement API data not yet being complete for all customers. We are working with Visa on the delay.
- resolved Sep 19, 2026, 12:50 PM UTC
This incident has been resolved.
Notice September 14, 2026 Intermittent timeouts on Tokenization and Card Creation API endpoints 1d 18h API
Started Sep 14, 2026, 07:05 AM UTC· resolved Sep 16, 2026, 01:44 AM UTC
- identified Sep 14, 2026, 04:20 PM UTC
Beginning at approximately 07:05 UTC on September 14, some API requests have been experiencing intermittent elevated latency and timeouts, returning HTTP 504 errors. The affected endpoints are GET /v1/tokenizations, GET /v1/tokenizations/{tokenization_token}, POST /v1/tokenizations, and POST /v1/cards. Impact occurs in short windows of roughly 10 to 20 minutes, recurring periodically, and requests outside those windows are completing normally. Card authorizations and other API endpoints are not affected. The team is working to fully mitigate the issue.
- identified Sep 14, 2026, 04:22 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 14, 2026, 06:34 PM UTC
A fix has been implemented and we are monitoring the situation.
- resolved Sep 16, 2026, 01:44 AM UTC
This incident has been resolved.
Minor September 10, 2026 Mastercard chargeback settlement data delay 16h 23m API
Started Sep 10, 2026, 09:50 PM UTC· resolved Sep 11, 2026, 02:14 PM UTC
- identified Sep 10, 2026, 09:50 PM UTC
Mastercard has declared an incident affecting the delivery of a subset of chargeback records. Settlement API summaries are not yet marked "complete", but all data is present except for a small subset of missing chargeback records. Partners who have delayed chargeback records have been notified.
- resolved Sep 11, 2026, 02:14 PM UTC
This incident has been resolved.
Minor September 3, 2026 Elevated errors and latency on tokenization deactivation 1h 54m API
Started Sep 03, 2026, 08:13 PM UTC· resolved Sep 03, 2026, 10:08 PM UTC
- identified Sep 03, 2026, 08:13 PM UTC
We are seeing elevated 500 responses and increased latency on POST /v1/tokenizations/{tokenization_token}/deactivate for Mastercard tokenizations, beginning around 13:00 UTC. This is caused by a degradation in Mastercard's MDES Customer Service API. Mastercard has acknowledged the issue and is working on it.
- resolved Sep 03, 2026, 10:08 PM UTC
This incident has been resolved.
Notice August 26, 2026 Card authorization processing partially degraded 6m Transaction Processing
Started Aug 26, 2026, 11:53 AM UTC· resolved Aug 26, 2026, 11:59 AM UTC
- resolved Aug 26, 2026, 12:26 PM UTC
Card authorization processing was partially degraded between 11:53 and 11:59 UTC. The issue has been resolved.
Major August 22, 2026 Visa Recon Delay 11h 47m API
Started Aug 22, 2026, 07:31 PM UTC· resolved Aug 23, 2026, 07:19 AM UTC
- identified Aug 22, 2026, 07:31 PM UTC
A Visa network issue has delayed reconciliation. - Settlement API data will be delayed - The issue is caused by the network - Customers who need settlement totals should use the network totals endpoint
- monitoring Aug 23, 2026, 03:04 AM UTC
- We've added all missing records to the Settlement API - The settlement API is still not complete because it is missing transaction tokens and event tokens because we have not yet received all clearings from Visa - The total amounts on the summary endpoint are correct and complete. - We'll add the missing data when its available
- monitoring Aug 23, 2026, 03:05 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 23, 2026, 12:39 PM UTC
Resolved — Delayed Visa BASE II Clearings Aug 22, 19:03 UTC – Aug 23, 07:19 UTC We identified a delay in receiving Visa clearing messages, caused by an issue on Visa's network. This delayed processing of Visa settlement data in the Settlement API (SAPI) for transactions reported on Aug 22. Who was affected: Customers relying on SAPI for Visa recon on Aug 22 transactions. Other networks were not affected, and aggregate settlement totals (via the network totals endpoint) remained accurate throughout. What we did: We monitored as Visa worked through their backlog, and once it became clear the delay would extend past the normal processing window, we released available settlement data. Summary totals were correct and complete at all times. Individual settlement record details, however, were incomplete: they were missing transaction and event token references, since those references can only be attached once the corresponding clearing has been received from Visa and processed through the transaction API. As Visa's clearings continued to arrive, we backfilled the missing references until every record was complete. Resolution: As of 07:19 UTC on Aug 23, all missing Visa BASE II clearings have been received and processed. Settlement API data for Aug 22 is now complete and accurate.
Minor July 3, 2026 Delays in Mastercard clearing and dispute data 1h 32m
Started Jul 03, 2026, 10:10 PM UTC· resolved Jul 03, 2026, 11:43 PM UTC
- investigating Jul 03, 2026, 10:10 PM UTC
Some customers are experiencing delays in receiving a subset of Mastercard clearing and dispute data. We are investigating the issue.
- resolved Jul 03, 2026, 11:43 PM UTC
Mastercard processing issues have been identified, resolved, and backlog processing is complete. This incident is resolved.
Minor June 15, 2026 Intermittent API Timeouts 5h 19m API
Started Jun 15, 2026, 03:15 PM UTC· resolved Jun 15, 2026, 08:34 PM UTC
- investigating Jun 15, 2026, 03:15 PM UTC
Customers may experience elevated error rates and timeouts, including intermittent failures when provisioning cards and creating cards with dynamic card art or a qr code.
- identified Jun 15, 2026, 04:15 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 15, 2026, 06:38 PM UTC
We are currently implementing a fix. Please note, this will cause 1-5 minutes of downtime.
- monitoring Jun 15, 2026, 07:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2026, 08:34 PM UTC
This incident has been resolved.
Notice June 6, 2026 API Partial Degredation 6h 10m
Started Jun 06, 2026, 04:00 AM UTC· resolved Jun 06, 2026, 10:10 AM UTC
- resolved Jun 08, 2026, 12:50 PM UTC
Api partially degraded and timing out 9:55-10:10 UTC
Minor June 2, 2026 Delays in clearing events 1h 40m Transaction Processing
Started Jun 02, 2026, 05:49 PM UTC· resolved Jun 02, 2026, 07:30 PM UTC
- monitoring Jun 02, 2026, 05:49 PM UTC
We are investigating an issue that is causing a delay in clearing events from Mastercard.
- resolved Jun 02, 2026, 07:30 PM UTC
Mastercard clearing files containing errors resulted in delayed processing of Mastercard clearings for 2026-06-02. As of 18:00 UTC all clearing events and associated Settlement API records were complete. Network Totals data was marked as complete at 19:25 UTZ.
Notice May 14, 2026 Card Network Connectivity Disruption –
Started May 14, 2026, 02:00 AM UTC· resolved May 14, 2026, 02:00 AM UTC
- resolved May 14, 2026, 03:19 PM UTC
Between 22:02–22:07 ET on May 13, authorization decisions were handled by card network stand-in processing rather than Lithic. Customers may have seen approvals or declines that differed from normal Lithic behavior during this window.
Notice May 1, 2026 Delay in Settlement Reporting 2h 18m API
Started May 01, 2026, 09:23 PM UTC· resolved May 01, 2026, 11:41 PM UTC
- identified May 01, 2026, 09:23 PM UTC
Visa is experiencing an incident affecting VisaNet Clearing and Settlement file delivery. This is causing delays in our Settlement Summary completion and Settlement API data. We are actively monitoring the situation and will update this page as we learn more.
- resolved May 01, 2026, 11:41 PM UTC
This incident has been resolved.
Minor April 22, 2026 Transaction webhooks delayed for a subset of customers 1h 9m Webhooks
Started Apr 22, 2026, 04:45 PM UTC· resolved Apr 22, 2026, 05:54 PM UTC
- investigating Apr 22, 2026, 04:45 PM UTC
We are currently investigating an issue causing increased latency in delivery of transaction webhooks for some customers. Authorization processing is unaffected.
- monitoring Apr 22, 2026, 04:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 05:54 PM UTC
This incident has been resolved.
Major April 22, 2026 Digital Wallet Tokenization 1h 46m Webhooks
Started Apr 22, 2026, 02:11 PM UTC· resolved Apr 22, 2026, 03:58 PM UTC
- investigating Apr 22, 2026, 02:11 PM UTC
We are investigating an issue that is preventing cards from being added to digital wallets.
- identified Apr 22, 2026, 03:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 22, 2026, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 03:58 PM UTC
This incident has been resolved.
Notice April 7, 2026 Sandbox Environment Degradation –
Started Apr 07, 2026, 12:00 PM UTC· resolved Apr 07, 2026, 12:00 PM UTC
- resolved Apr 07, 2026, 05:58 PM UTC
We experienced an issue with our sandbox environment where card authorizations were failing and API requests were returning unexpected errors. Our engineering team identified the root cause and restored service.
Minor April 2, 2026 Delays with newly created cards 35m Transaction Processing
Started Apr 02, 2026, 01:33 AM UTC· resolved Apr 02, 2026, 02:08 AM UTC
- investigating Apr 02, 2026, 01:33 AM UTC
We are investigating an issue that may cause unexpected declines in cards that were created in the last 30 minutes.
- identified Apr 02, 2026, 01:49 AM UTC
We've identified the issue and are seeing improvements in behavior across the network.
- resolved Apr 02, 2026, 02:08 AM UTC
This incident has been resolved.
Major February 24, 2026 Unexpected declines 2h 28m Transaction Processing
Started Feb 24, 2026, 04:30 PM UTC· resolved Feb 24, 2026, 06:59 PM UTC
- monitoring Feb 24, 2026, 04:30 PM UTC
Between 16:12 UTC and 16:21 UTC, some ACH transactions were unexpectedly declined. We are working to identify the root cause and scope of impact.
- investigating Feb 24, 2026, 05:06 PM UTC
We have identified an issue that is causing unexpected declines on some programs and are currently investigating.
- monitoring Feb 24, 2026, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2026, 06:59 PM UTC
This incident has been resolved.
Minor February 22, 2026 Elevated errors from API 20m API
Started Feb 22, 2026, 04:18 PM UTC· resolved Feb 22, 2026, 04:38 PM UTC
- resolved Feb 22, 2026, 06:11 PM UTC
We observed elevated response errors from our public API between 16:18 UTC and 16:38 UTC. The issue has since been resolved. Transaction processing was not affected.
Notice February 17, 2026 Unexpected declines for newly created cards 9m Transaction Processing
Started Feb 17, 2026, 05:49 PM UTC· resolved Feb 17, 2026, 05:58 PM UTC
- investigating Feb 17, 2026, 05:49 PM UTC
We are currently experiencing an issue causing unexpected declines on some newly created cards. Our team is actively investigating. We will provide updates as more information becomes available.
- resolved Feb 17, 2026, 05:58 PM UTC
We detected an issue that caused unexpected declines on cards that were created between 2026-02-17 17:05 UTC and 2026-02-17 17:53 UTC. The issue has been since resolved, and cards created during that time can now transact as expected.
Notice December 16, 2025 Cards created between 20:05 and 20:25 UTC lag in processing 20m Transaction Processing
Started Dec 16, 2025, 08:05 PM UTC· resolved Dec 16, 2025, 08:25 PM UTC
- resolved Dec 16, 2025, 08:42 PM UTC
Cards created between 2025-12-16 20:05 and 20:25 were unable to transact until this was resolved at 20:25 UTC.
Notice November 25, 2025 Notice: Tokenization Declines Occurred Nov 25 -Issue Resolved –
Started Nov 25, 2025, 12:00 AM UTC· resolved Nov 25, 2025, 12:00 AM UTC
- resolved Nov 26, 2025, 12:33 AM UTC
A change deployed on our end caused tokenizations to be declined between 2025-11-25 00:15:00 and 2025-11-25 02:19:00 UTC. The issue has since been fully resolved, and tokenization behavior has returned to normal.
Major November 11, 2025 Investigating unexpected declines 5h 51m Transaction Processing
Started Nov 11, 2025, 12:47 AM UTC· resolved Nov 11, 2025, 06:38 AM UTC
- investigating Nov 11, 2025, 12:47 AM UTC
We are currently investigating an issue that may be causing unexpected declines on MasterCard authorizations.
- investigating Nov 11, 2025, 01:09 AM UTC
We are continuing to investigate unexpected declines and are working with our network partners on a resolution.
- identified Nov 11, 2025, 01:57 AM UTC
We have identified the issue causing unexpected declines on authorizations and are actively working with our network partners to implement a resolution.
- identified Nov 11, 2025, 04:03 AM UTC
We apologize for the delay. We can confirm that a fix will be implemented soon and will provide an ETA once we receive confirmation from our network partners.
- monitoring Nov 11, 2025, 06:28 AM UTC
A fix has been deployed and we are seeing improvement in authorizations across the network.
- resolved Nov 11, 2025, 06:38 AM UTC
Working with our network partners, we have resolved an issue that was affecting a portion of MasterCard authorizations for one specific issuer. Normal processing has resumed