Liquid Web incident

Support Services Impact

Minor Ongoing View vendor source →

Liquid Web is currently experiencing a minor incident affecting Chat and Case, which began 7h ago. The vendor's full update timeline is below.

Started
Sep 16, 2026, 09:13 AM UTC
Resolved
Ongoing
Duration
● 6h 56m
Detected by Pingoru
Sep 16, 2026, 09:13 AM UTC

Affected components

ChatCase

Update timeline

  1. investigating Sep 16, 2026, 09:13 AM UTC

    We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution. As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible. We will provide further updates as more information becomes available.