Link11 Outage History

We are currently experiencing connectivity issues at our Miami site affecting GRE tunnels terminated in this location. Link11 is actively working with its transport providers to restore services as quickly as possible. We will provide further updates as soon as more information becomes available.

We are currently investigating a potential issue that may be impacting service availability or performance. Our team is working to identify the cause and will provide updates as soon as more information is available. Affected Products: • Cloud Insights / Network DDoS Detector ⚠️ Restoring full service is our highest priority. Our teams are fully engaged, and we will share further updates here as new information becomes available. Thank you for your understanding and trust.

We would like to inform you that our teams are currently investigating a potential intermittent issue on some of the proxies in LN network within our DSS2(DOSarrest platform). Our engineering and operations teams are actively analyzing the situation, and we will provide further updates as soon as additional details become available. We appreciate your understanding and will share more information as soon as we have it. If you have any questions or notice unexpected behavior, please contact our Support team.

We would like to inform you that our teams are currently investigating a potential issue within our infrastructure. At this stage, we have not identified any confirmed impact on service performance or availability. This message is being shared proactively to keep you fully informed. Our engineering and operations teams are actively analyzing the situation, and we will provide further updates as soon as additional details become available. Please note: -Your services may not be affected, and if any impact occurs, we currently expect it to be minimal. -We are informing you early to ensure full transparency while our investigation is ongoing. -No action is required from your side at this moment. We appreciate your understanding and will share more information as soon as we have it. If you have any questions or notice unexpected behavior, please contact our Support team.

We are currently investigating networking issues within the Link11 Backbone that are affecting multiple customers across different services. The impact may include partial packet loss, slow responses, or intermittent unavailability. At this stage, it is not yet clear which services are affected or whether the issue originates within the Link11 network or with external connectivity providers. Our engineering teams are actively analyzing the situation and working to restore stable connectivity as quickly as possible. We will provide further updates as soon as new information becomes available. Thank you for your patience and understanding.

We are currently experiencing an issue with one of our 10G linecard in our Zurich location. The issue is related to an FPC, which has affected associated filters. To mitigate customer impact, traffic has been proactively bypassed around the affected filters. We continue to investigate the root cause and are working toward a permanent resolution.

We are currently experiencing a temporary service disruption in our Zurich location. Customers connected via our Zurich POP area may experience temporary service disruption. Our engineering team is actively monitoring the situation and working to bring all services back to full capacity as quickly as possible.

We are continuing to investigate this issue.

Following the technician’s investigation at the Data Center, we were unable to repair the linecard. A replacement is scheduled for tomorrow, and we will provide updates once the replacement is completed. Thank you for your patience and understanding.

We are continuing to investigate this issue.

Our technician has arrived at the Frankfurt site and collected the replacement card. They are now en route to Zurich, Switzerland. Next update: ETA approximately 5 hours.

We have observed issues with triggering attack mode based on NetFlow limits. Our team is actively investigating and working on a resolution. We will provide further updates as soon as more information becomes available. All other protection mechanisms remain fully operational and unaffected.

We are currently experiencing an issue affecting our reporting systems. All protection mechanisms remain fully operational. Our team is actively investigating the matter. In exceptional cases or if there is any uncertainty, please contact [email protected]. Our support team can perform an individual review to confirm whether mitigation occurred during a specific timeframe. Thank you for your understanding and patience as we work to resolve this issue.

We apologize for the inconvenience. We had a partial outage to our ddosproxy, alarming (attack notifications) and bot mitigation to limited number of domains from 13:53 CET until 14:23 CET. We are currently investigating the cause of the problem.

Dear valued customer, Link11 has detected some issues with Bot management mitigation process. On a limited set of customers, the "Bot management" is working only in detection mode, with no active mitigation. Our team is currently working on this problem. If you have any further questions, write to us at [email protected]

Our DDOS proxies are continuously restarting due to an issue with HTTP/2, affecting only certain instances. HTTP/2 will be disabled temporarily for affected customers until we identify and resolve the root cause

We reencountered a problem with the outgoing emails from our ticketing system. Our operations team is investigating.

Hello, We've registered some connectivity issues/intermittent timeouts in the following time interval: 12:57 - 13:44 CEST Sites affected FFM7, FFM14, ZRH1, LON2.

Dear valued Clients, Please be aware that some clients are having difficulties opening email tickets to [email protected], due to security violations with various remote mail servers. Our team is rectifying each violation, but if you experience a bounce back error, please phone our support team at +1 888 818 1344 Best Regards, Link11 Customer Success Management