Degraded Service - Zurich 10G Linecard

Update timeline

1. investigating Feb 16, 2026, 09:05 PM UTC

   We are currently experiencing an issue with one of our 10G linecard in our Zurich location. The issue is related to an FPC, which has affected associated filters. To mitigate customer impact, traffic has been proactively bypassed around the affected filters. We continue to investigate the root cause and are working toward a permanent resolution.

2. investigating Feb 16, 2026, 09:55 PM UTC

   We are currently experiencing a temporary service disruption in our Zurich location. Customers connected via our Zurich POP area may experience temporary service disruption. Our engineering team is actively monitoring the situation and working to bring all services back to full capacity as quickly as possible.

3. investigating Feb 16, 2026, 10:02 PM UTC

   We are continuing to investigate this issue.

4. investigating Feb 16, 2026, 11:08 PM UTC

   Following the technician’s investigation at the Data Center, we were unable to repair the linecard. A replacement is scheduled for tomorrow, and we will provide updates once the replacement is completed. Thank you for your patience and understanding.

5. investigating Feb 16, 2026, 11:09 PM UTC

   We are continuing to investigate this issue.

6. investigating Feb 17, 2026, 12:01 PM UTC

   Our technician has arrived at the Frankfurt site and collected the replacement card. They are now en route to Zurich, Switzerland. Next update: ETA approximately 5 hours.

7. resolved Feb 17, 2026, 07:32 PM UTC

   This incident has been resolved.