Link11 incident
Elevated Error Rates / Connectivity Disruption to Multiple Sites
Link11 experienced a major incident on June 24, 2026 affecting Web DDoS Protection and Link11 WAAP, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 11:03 AM UTC
We are currently experiencing an elevated rate of error messages across our monitoring systems. Connectivity to multiple sites appears to be interrupted. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide a further update as soon as we have more information. We apologize for any inconvenience this may cause.
- investigating Jun 24, 2026, 11:19 AM UTC
A fix has been deployed. A recent change to our load balancer configuration has been reverted and connectivity should resume promptly. We are continuing to monitor all systems to confirm full recovery.
- monitoring Jun 24, 2026, 11:20 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 24, 2026, 11:44 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 24, 2026, 11:54 AM UTC
This incident has been resolved. All operations have been fully restored, and our systems are performing normally. The root cause was identified as a load balancer configuration change which has been reverted. We thank you for your patience and apologize for any disruption caused.