INCIDENT-2025075: Missing Netflow Data

Update timeline

1. investigating Apr 14, 2026, 11:43 PM UTC

   We are currently investigating a potential issue that may be impacting service availability or performance. Our team is working to identify the cause and will provide updates as soon as more information is available. Affected Products: • Cloud Insights / Network DDoS Detector ⚠️ Restoring full service is our highest priority. Our teams are fully engaged, and we will share further updates here as new information becomes available. Thank you for your understanding and trust.

2. identified Apr 14, 2026, 11:48 PM UTC

   We have identified the root cause of the issue and are actively working on a solution. Further updates will be provided as progress is made.

3. monitoring Apr 14, 2026, 11:50 PM UTC

   A fix has been implemented and services are currently stable. We are closely monitoring the system to ensure continued stability and will mark this incident as resolved once we confirm full recovery.

4. resolved Apr 14, 2026, 11:52 PM UTC

   The issue has been resolved and all services are operating normally. We will continue to monitor and have initiated a full post-incident review to prevent recurrence. Post-incident details, including the Root Cause Analysis (RCA) and the Post-Incident Improvement Plan (PIIP), are available upon request via Link11 Support or your designated account contact.