Connectivity Issues

Update timeline

1. investigating Mar 09, 2026, 09:32 AM UTC

   We would like to inform you that our teams are currently investigating a potential issue within our infrastructure. At this stage, we have not identified any confirmed impact on service performance or availability. This message is being shared proactively to keep you fully informed. Our engineering and operations teams are actively analyzing the situation, and we will provide further updates as soon as additional details become available. Please note: -Your services may not be affected, and if any impact occurs, we currently expect it to be minimal. -We are informing you early to ensure full transparency while our investigation is ongoing. -No action is required from your side at this moment. We appreciate your understanding and will share more information as soon as we have it. If you have any questions or notice unexpected behavior, please contact our Support team.

2. monitoring Mar 09, 2026, 12:56 PM UTC

   We temporarily disabled the environment responsible for the recent connectivity issues, implemented a fix, and have since re-enabled it. Since doing so, we have not observed any further issues, and overall connectivity remains stable. Our teams continue to monitor the situation closely to ensure ongoing reliability and quickly address any anomalies that may arise. Thank you for your patience and understanding while we worked to resolve this.

3. resolved Mar 09, 2026, 05:02 PM UTC

   Restarting the affected network services resolved the immediate issue and service has been confirmed stabilized. Nevertheless, at this point in time, the exact trigger is not yet confirmed. Our team is actively investigating contributing factors and implementing additional monitoring and safeguards to react once needed.