Lightspeed experienced a major incident on October 16, 2026 affecting Customer Management, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Management
Update timeline
- investigating Oct 16, 2026, 04:34 PM UTC
We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.
- identified Oct 16, 2026, 04:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 16, 2026, 04:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2026, 05:04 PM UTC
This incident has been resolved.