LexisNexis Cirium Outage History

We would like to inform you that we are currently experiencing a service issue affecting access to FlightStats.com, which began at approximately 7:02 UTC on 3 May. During this time, customers may encounter difficulties with logging in and resetting passwords. Our Engineering team is actively investigating the issue and working to determine the root cause. This matter is being treated as a high‑priority incident. We sincerely apologize for the inconvenience this may cause and greatly appreciate your patience as we work to restore full service. We will share the next update on or before 03 May 2026 at 12:26 UTC. If you require immediate assistance, please contact our Customer Support team, who will be happy to help.

We are currently experiencing degraded performance affecting Cirium Sky™ Stream, specifically the Flight Status Stream, where users may encounter UPSTREAM_ERROR (500) responses when attempting to connect. The issue has been reported to our Engineering team and is currently under investigation. We apologize for any inconvenience this may cause. An update will be provided on or before 02:07 UTC on 26 April 2026.

We are continuing the investigation of this issue. We will provide you an update we identify the cause of this issue. Thank you for your continued patience and understanding.

We are continuing to investigate this issue, and our Engineering team is actively working to identify the root cause. We will provide an update as soon as more information becomes available. The next scheduled update will be shared on or before 18:35 UTC on 26 April 2026. Thank you for your continued patience and understanding.

We are continuing to investigate this issue, and our Engineering team is actively working to identify the root cause. We will provide an update as soon as more information becomes available. The next scheduled update will be shared on or before 2:35 UTC on 27 April 2026. Thank you for your continued patience and understanding.

We are continuing to investigate this issue, and our Engineering team is actively working to identify the root cause. We will provide an update as soon as more information becomes available. The next scheduled update will be shared on or before 10:35 UTC on 27 April 2026. Thank you for your continued patience and understanding.

We’re currently experiencing degraded performance issues affecting all products where fleets data is surfaced, including, but not limited to Fleets Analyzer and Cirium Sky™ Warehouse. The overnight data publication failed, resulting in stale data in all affected services. The issue has also meant that no news articles have been published in Dashboard or Pulse since midnight (UTC). Our engineers are working to restore the affected services and address the underlying cause. We sincerely apologize for any inconvenience caused. The next update will be posted on or before 16:30 UTC.

We’re currently experiencing an issue with Dashboard and Values Analyzer. In both services, the page is not functioning as expected. In Values Analyzer, users are unable to run valuation. In Dashboard, no news content is published. Our engineers are working to restore normal performance levels. We apologize for any inconvenience caused. The next update will be posted on or before 05:44 UTC.

We are currently experiencing an issue impacting the delivery of Trip alerts. The issue started at approx. 19:18 UTC today on 16 April 2026 and has been escalated to our engineering team. We will provide a further update by 02:48 UTC on 17 April 2026.

Our engineering team continues to investigate the issue impacting Trip alert delivery We will provide another update by 06:48 UTC on 17th April 2026.

We are investigating reports of missing alerts from the Alerts API service from approximately 18:18 UTC today on 2026-04-14. We will provide another update by 1:47 AM UTC on 2026-04-15.

We are investigating an issue affecting the Schedule Snapshot platform. The service returning a server error response. We apologize for any inconvenience caused. The next update will be posted on or before 13:30 UTC.

We’re currently experiencing degraded performance issues affecting all products where fleets data is surfaced, including, but not limited to Fleets Analyzer and Cirium Sky™ Warehouse. It appears that data was not published overnight on Monday, 13th April, resulting in stale data in all affected services. The issue has also meant that no news articles have been published in Dashboard or Pulse since midnight (UTC). Our engineers are working to restore the affected services and address the underlying cause. We sincerely apologize for any inconvenience caused. The next update will be posted on or before 12:25 UTC.

We’re currently experiencing degraded performance issues with Fleets Analyzer and the Fleets tables in Cirium Sky™ Warehouse. No data was published on Sunday, 12th April, resulting in stale data in both services. Our engineers are investigating. We apologize for any inconvenience caused. The next update will be posted on or before 14:25 UTC.

We’re currently experiencing degraded performance issues with Fleets and Values Analyzer. In both services, auto-suggest is not working. In Fleets Analyzer, users can work around the issue by using the Filter menu. In Values Analyzer, there is no workaround to create a new generic or specific valuation. Our engineers are working to restore normal performance levels. We apologize for any inconvenience caused. The next update will be posted on or before 14:20 UTC.

We are investigating an issue that is preventing the publication of new articles on the Dashboard and Pulse platforms. We apologise for any inconvenience and will provide an update no later than 16:30 UTC.

We are currently investigating a Fleets Analyzer issue that has affected the March 2026 tracked utilisation and optional emissions data updates. The affected data is currently available up to and including February 2026. We apologise for any inconvenience caused and will post a further update no later than 09:00 UTC, 9th April.

We are investigating an issue with Developer Flightstats - Flight Track APIs. We are currently experiencing no response from server. We apologies for any inconvenience caused and will post a further update no later than 8th April 2026, 08:37 UTC.

We are currently investigating reports of missing alerts from the Alerts API and will provide updates as available.

We’re currently experiencing degraded performance issues with Fleets and Values Analyzer. A subset of users are reporting blank or partially rendered screens. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will post a further updated on or before 18:00 UTC.

We are investigating an issue with Fleets Analyzer - Aircraft - Summary returning overstated aircraft counts. The Detail and Trend tabs are unaffected. We apologise for any inconvenience caused and will post a further update no later than 27th March, 01:00 UTC.

We are continuing to investigate the issue causing overstated aircraft counts in Fleets Analyzer under Aircraft Summary. Detail and Trend tabs remain unaffected. A further update will be provided no later than 27th March at 09:00 UTC. Please contact our Help Desk with any questions.

We are investigating intermittent server errors impacting the FlightStats Flight Status API, first observed around 12:30 AM UTC on 2026-03-25. A limited number of customers may be impacted. The next update will be provided by 02:00 AM UTC on 2026-03-26.

We are investigating a VPN issue that is affecting the ingestion of flight data from multiple airlines. The impact of this is stale flight status data in the Cirium Sky APIs, Stream and Data Warehouse, Trips and Flightstats.com. We apologise for the inconvenience caused and will post a further update no later than 14:30 UTC.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are investigating a server connectivity issue that is preventing the completion of PDS Fleets daily deliveries. We apologise for the inconvenience caused and will post a further update no later than 17:00 UTC. For clarification, this incident does not affect the Cirium Fleets API service.

Our engineers are continuing to investigate the issue that is preventing the delivery of PDS Fleets data. A further update will be posted at or around 09:00 UTC tomorrow, 24th March. Thank you for your patience and understanding.

Our engineers are continuing to investigate the issue that is preventing the delivery of PDS Fleets data. A further update will be posted at or around 17:00 UTC. Thank you for continued patience and understanding. Please reach out to the Help Desk if you require further assistance.

We’re currently experiencing degraded performance issues with the Cirium Sky API platform, Flightstats.com and Trip Center. Users may observe a high number of server errors. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will post a further update no later than 14:45 UTC.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Users of Fleets Analyzer, Values Analyzer, and Dashboard may experience outages or degraded performance. Our engineers are investigating and we will post a further update no later than 21:17 UTC. Please accept our apologies for any inconvenience this issue may cause and contact our Help Desk with any questions.

We are investigating issues with the Fleets Analyzer - Trend and Projection tabs. When applying Event Type filters (e.g. Deliveries, Purchased, Lease Start) in the Aircraft or Aircraft Event contexts, no data is returned in Trend or Projection. Data is returned in Detail and Summary, and in Trend and Projection when applying Event Detail Type filters (e.g. Scheduled delivery of ordered aircraft, Purchased off lease, Lease extended). We will post a further update within 24 hours. Please accept our apologies for any inconvenience this issue may cause and contact our Help Desk with any questions.