LexisNexis Cirium Outage History

We’re currently experiencing degraded performance issues with the Cirium Sky API platform, Flightstats.com and Trip Center. Users may observe a high number of server errors. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will post a further update no later than 14:45 UTC.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Users of Fleets Analyzer, Values Analyzer, and Dashboard may experience outages or degraded performance. Our engineers are investigating and we will post a further update no later than 21:17 UTC. Please accept our apologies for any inconvenience this issue may cause and contact our Help Desk with any questions.

We are investigating issues with the Fleets Analyzer - Trend and Projection tabs. When applying Event Type filters (e.g. Deliveries, Purchased, Lease Start) in the Aircraft or Aircraft Event contexts, no data is returned in Trend or Projection. Data is returned in Detail and Summary, and in Trend and Projection when applying Event Detail Type filters (e.g. Scheduled delivery of ordered aircraft, Purchased off lease, Lease extended). We will post a further update within 24 hours. Please accept our apologies for any inconvenience this issue may cause and contact our Help Desk with any questions.

We are currently investigating an issue affecting the Sky Stream NOTAM feed, preventing the receipt of data. We will post a further update within 4 hours. Please accept our apologies for any inconvenience this issue may cause and contact our Help Desk with any questions.

We have identified an intermittent issue affecting all New Diio Schedule and Traffic reports, Market Alerts, Advance Bookings and Schedule Snapshot. Users may observe server errors when attempting to run reports. This issue does not affect SRS Analyzer or Diio Mi. We will post a further update within 24 hours. Please accept our apologies for any inconvenience this issue may cause and contact our Help Desk with any questions.

Users of Fleets Analyzer and Values Analyzer may experience outages or degraded performance due to a load balancer issue . Our engineers are investigating and we will post a further update no later than 18:50 UTC. Please accept our apologies for any inconvenience this issue may cause and contact our Help Desk with any questions.

We are currently investigating an issue with today's flight schedule load that is affecting the Cirium Sky APIs, Warehouse and Stream, along with Schedule File deliveries. We will provide the next update no later than 2026-02-24 01:00 UTC. Please accept our apologies for any inconvenience this issue may cause and contact our Help Desk with any questions.

We are continuing to investigate this issue.

We are investigating an issue where the Connections API is returning no results for queries with departure dates on or after January 31, 2026. Queries for a departure date of today (January 30, 2026) are returning expected results. We will provide another update by 03:00 UTC on 2026-01-31.

We have identified the issue and it is only affecting cargo type searches. We are investigating the cargo data pipeline and will provide updates as more information becomes available. We will provide another update by 03:00 UTC on February 1, 2026. Thank you for your patience and apologies for any inconvenience.

Our data processing infrastructure is running behind. Cirium Sky Schedule File customers will experience delays in receiving today's deliveries. Engineering is currently investigating and we will provide an update no later than 15:20 UTC. Please accept our apologies for any disruption caused.

We are continuing to investigate the issue that is delaying today's Sky Schedule Files delivery. We will post a further update on or before 19:20 UTC. Apologies for ongoing disruption.

We are currently experiencing downtime on the Journey platform. Our team is actively working to resolve the issue by restarting all services and performing necessary checks. We will provide updates as soon as the system is restored. Thank you for your patience.

We would like to inform that currently Journey production application is down due to Azure Open AI server internal error. We will update once the service is up and running in production. If you have any questions or need assistance, please reach out to our support team.

We’ve received reports from some Alerts API customers experiencing issues with alert callbacks due to WAF (Web Application Firewall) rules. This incident may have started at approximately 2025-12-05 16:39 UTC. Our team is actively investigating and working to resolve the problem. Our next update will be 21:26 UTC on 2025-12-05.

We are currently investigating an issue impacting the Dashboard Networks tab and Airport Profiles Routes, Airlines and Aircraft tabs; all of which are not displaying any December 2025 scheduled routes. This issue is not affecting the Airline Profiles Routes tab. We will post a further update shortly.

Unfortunately the overnight database update has not resolved the issue. We are continuing to investigate and will post a further update shortly.

A subset of customers have reported Trips Import failures. Our engineers are investigating. We will post a further update on or before 11:28 UTC.

We are currently investigating an issue that is causing duplication of sub-leased aircraft in Fleets Analyzer. Please be aware that aircraft counts may be overstated (depending on filter selections). We will post a further update shortly.

A subset of users have reported blank screens when attempting to access the Cirium Dashboard and Fleets Analyzer. Our engineers are investigating. We will post a further update on or before 20:00 UTC.

We are currently investigating an issue where users may encounter a 500 error when generating reports in Diio/SRS. Our engineering team has been engaged and is actively working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

We are currently monitoring the application to find the root cause of the issue. We will provide another update in the next 2-3 hours.

The issue where users were encountering a 500 error when generating reports in Diio/SRS has been resolved. Our engineering team identified and addressed the root cause, and normal functionality has been restored.

The Sky Stream Positional feed was down on the 19/11/2025 from 09:17 AM to 09:27 AM GMT. Our engineers have identified the cause and resolved the issue

We have identified potential intermittent issues affecting alert delivery with our Alerts API. Our engineering team is investigating. We will provide the next update by 2025-11-14 at 06:14 UTC. Thank you for your patience as we work to resolve this.