LexisNexis Cirium experienced a major incident on April 16, 2026 affecting Proactive & Traveler Services, lasting 10h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 11:17 PM UTC
We are currently experiencing an issue impacting the delivery of Trip alerts. The issue started at approx. 19:18 UTC today on 16 April 2026 and has been escalated to our engineering team. We will provide a further update by 02:48 UTC on 17 April 2026.
- investigating Apr 17, 2026, 02:48 AM UTC
Our engineering team continues to investigate the issue impacting Trip alert delivery We will provide another update by 06:48 UTC on 17th April 2026.
- identified Apr 17, 2026, 05:40 AM UTC
Our engineering team has identified the root cause, and they are currently addressing the issue. We will provide another update by 09:40UTC on 17th April 2026.
- resolved Apr 17, 2026, 09:46 AM UTC
The incident affecting Trip alert deliveries has been resolved. Alerts are being delivered successfully and we are continuing to monitor performance closely. Please accept our apologies for any her disruption caused and contact the Help Desk if you have any questions.