Resolved after 10 hours 28 minutes, affecting Proactive & Traveler Services, on April 16, 2026.
The incident affecting Trip alert deliveries has been resolved. Alerts are being delivered successfully and we are continuing to monitor performance closely. Please accept our apologies for any her disruption caused and contact the Help Desk if you have any questions.
Affected components
Update timeline
- investigating Apr 16, 2026, 11:17 PM UTC
We are currently experiencing an issue impacting the delivery of Trip alerts. The issue started at approx. 19:18 UTC today on 16 April 2026 and has been escalated to our engineering team. We will provide a further update by 02:48 UTC on 17 April 2026.
- investigating Apr 17, 2026, 02:48 AM UTC
Our engineering team continues to investigate the issue impacting Trip alert delivery We will provide another update by 06:48 UTC on 17th April 2026.
- identified Apr 17, 2026, 05:40 AM UTC
Our engineering team has identified the root cause, and they are currently addressing the issue. We will provide another update by 09:40UTC on 17th April 2026.
- resolved Apr 17, 2026, 09:46 AM UTC
The incident affecting Trip alert deliveries has been resolved. Alerts are being delivered successfully and we are continuing to monitor performance closely. Please accept our apologies for any her disruption caused and contact the Help Desk if you have any questions.
Your product runs on more than LexisNexis Cirium
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services