Is LexisNexis Cirium down?
Last checked 10m agoNo incidents right now.
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LexisNexis Cirium is operational right now. Last checked 10m ago; the most recent incident resolved 5d ago.
Real-time LexisNexis Cirium status, recent outages, and incident history — pulled directly from LexisNexis Cirium's official status page at https://status.cirium.com every 5 minutes. Pingoru tracks 25 LexisNexis Cirium services and has captured 68 incidents in the last 90 days (98.40% uptime). Get email, Slack, Discord, or webhook alerts the moment LexisNexis Cirium reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days-
Timeline · 2 updates
- investigating · Sep 16, 2026, 09:25 AM UTC
We are currently experiencing an outage of our Salesforce instance. This is affecting our ability to receive and respond to enquiries sent to [email protected] and [email protected], along with support requests submitted via https://helpdesk.cirium.com/s/. Salesforce are aware of the issue, which is affecting multiple instances of the platform, ref: https://status.salesforce.com/incidents/20004433. Please expect delays in responses. Thank you for your patience and understanding.
- resolved · Sep 16, 2026, 01:52 PM UTC
Our instance of Salesforce has recovered and customer support enquiries are being received.
Latest: Our instance of Salesforce has recovered and customer support enquiries are being received.
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- Cirium Sky™ APIsMy Cirium
Timeline · 3 updates
- investigating · Sep 15, 2026, 02:04 PM UTC
We are investigating an issue with the creation of Sky API credentials in My Cirium. Self-service trial users are receiving an error when requesting credentials. We will provide a further update on or before 22:00 UTC. Please contact our Help Desk with any questions.
- monitoring · Sep 15, 2026, 04:20 PM UTC
Our team has identified the cause of the error and applied a change to enhance the performance of the Sky API request credentials process.
- resolved · Sep 16, 2026, 10:22 AM UTC
This incident is resolved. Cirium Sky™ API credentials can be created without any errors. If you were affected, please retry retrieving your credentials and contact our Help Desk should you require further support.
Latest: This incident is resolved. Cirium Sky™ API credentials can be created without any errors. If you were affected, please retry retrieving your credentials and contact our Help Desk s…
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- Cirium Sky™ Warehouse
Timeline · 4 updates
- investigating · Sep 14, 2026, 09:58 AM UTC
We are currently investigating a schedules data publication issue resulting in Cirium Sky™ Warehouse customers receiving out of date schedules, and affecting queries from Friday, 11th of September onwards. We will provide further update on or before 18:00 UTC. Please contact our Help Desk with any questions. Thank you for your patience and understanding.
- investigating · Sep 14, 2026, 10:10 AM UTC
We are continuing to investigate this issue.
- identified · Sep 14, 2026, 04:35 PM UTC
Our engineers have identified the underlying issue and are working on a resolution. We expect to able to release a fix within 24 hours. A further update will follow when more information becomes available.
- resolved · Sep 15, 2026, 08:26 AM UTC
This incident has been resolved. Incremental schedule updates are being loaded successfully on a daily basis.
Latest: This incident has been resolved. Incremental schedule updates are being loaded successfully on a daily basis.
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- Values Analyzer
Timeline · 3 updates
- investigating · Sep 10, 2026, 04:08 PM UTC
We are investigating an issue with Values Analyzer - Online Values. October 2025 though June 2026 Retrospective Specific and Generic valuations of the A321-200neo (XLR) are returning errors. In addition, Retrospective Group, Generic Group and Portfolio valuations that contain the A321-200neo (XLR) are returning no results when ran. Our engineers are investigating and we will provide an update as soon as possible. Please contact the Helpdesk with any questions.
- identified · Sep 11, 2026, 01:01 PM UTC
We have identified the issue affecting the availability of retrospective A321 200neo (XLR) valuations up to and including June 2025 and are working on a fix. We will provide a further update as soon as possible. Thank your patience and understanding.
- resolved · Sep 11, 2026, 01:55 PM UTC
This issue has been resolved. All A321-200neo (XLR) valuations are running successfully. Please accept our apologies for any disruption caused and contact the Helpdesk should you require further assistance.
Latest: This issue has been resolved. All A321-200neo (XLR) valuations are running successfully. Please accept our apologies for any disruption caused and contact the Helpdesk should you r…
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- Fleets Analyzer
Timeline · 3 updates
- investigating · Sep 08, 2026, 10:01 AM UTC
We are currently investigating a Fleets Analyzer issue that has delayed the publication of the August 2026 Tracked Utilisation and optional Emissions datasets. The affected data is currently available up to and including July 2026. We will provide further updates as soon as more information becomes available. Please contact our Help Desk with any questions. Thank you for your patience and understanding.
- identified · Sep 09, 2026, 12:09 PM UTC
Our team has identified the underlying issue and applied a fix to the data update process. The August 2026 Tracked Utilisation and optional Emissions data will be available from approximately 06:00 UTC tomorrow morning (10th September) after the daily database refresh. Please accept our apologies for any disruption caused.
- resolved · Sep 10, 2026, 08:29 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full LexisNexis Cirium outage history
18 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse LexisNexis Cirium outage history →Or sign up free to get alerts when LexisNexis Cirium breaks · 10 free monitors · No credit card
- Salesforce Disruption ResolvedStarted Sep 16, 2026, 09:25 AM UTC · Resolved Sep 16, 2026, 01:52 PM UTC · 4h 27m
- Started Sep 15, 2026, 02:04 PM UTC · Resolved Sep 16, 2026, 10:22 AM UTC · 20h 18m
- Started Sep 14, 2026, 09:58 AM UTC · Resolved Sep 15, 2026, 08:26 AM UTC · 22h 27m
- Started Sep 10, 2026, 04:08 PM UTC · Resolved Sep 11, 2026, 01:55 PM UTC · 21h 46m
- Started Sep 08, 2026, 10:01 AM UTC · Resolved Sep 10, 2026, 08:29 AM UTC · 1d 22h
- Started Sep 07, 2026, 11:35 AM UTC · Resolved Sep 07, 2026, 12:08 PM UTC · 32m
- Started Sep 07, 2026, 09:20 AM UTC · Resolved Sep 07, 2026, 03:59 PM UTC · 6h 39m
- Started Sep 01, 2026, 11:22 AM UTC · Resolved Sep 02, 2026, 06:16 AM UTC · 18h 53m