Kustomer Outage History

Kustomer has implemented an update to address an event affecting Chats on Prod 1 that caused messages to fail and assistants to not follow the configured flow. Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support if you have additional questions or concerns.

Kustomer is aware of an event reported by one of our third party vendors affecting Prod1 that may cause AIC and AIR failures within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. OpenAI's status page for this incident can be found here: https://status.openai.com/incidents/01KH94NGSXNH9H4WBPXB3RFZWX Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

Kustomer is aware of an event reported by one of our third party vendors affecting the observability of AI Agent for Reps and AI Agent for Customers that may cause trace logs to not show up in AI Agent logs within conversations. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support over Chat or Email if you have additional questions or concerns.