Kustomer is currently experiencing a minor incident affecting Channel - Chat and Channel - Chat, which began 1h ago. The vendor's full update timeline is below.
Affected components
Channel - ChatChannel - Chat
Update timeline
- monitoring May 26, 2026, 10:14 PM UTC
Kustomer has implemented an update to address an event affecting WhatsApp that caused messaging failures. Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.