Kustomer experienced a minor incident on June 9, 2026 affecting Channel - Chat and Channel - Chat and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2026, 02:00 PM UTC
Kustomer is aware of an event affecting Chat and other channels that may cause delayed message delivery and slower conversation load times. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes and please reach out to Kustomer Support at [email protected] for any further questions or updates.
- monitoring Jun 09, 2026, 02:11 PM UTC
Kustomer has identified the cause of the event affecting Chat and other channels that resulted in delayed message delivery and slower conversation load times. The situation has stabilized and our team is continuing to monitor to ensure full resolution. Please reach out to Kustomer Support at [email protected] if you have additional questions or concerns.
- resolved Jun 09, 2026, 03:18 PM UTC
Kustomer has resolved an event affecting Chat and other channels that caused delayed message delivery and slower conversation load times. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer Support at [email protected] if you have additional questions or concerns.