Kustomer incident
Chat - Messages Failing & Assistant Issues - Prod-1
Kustomer experienced a minor incident on May 14, 2026 affecting Channel - Chat, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 04:24 PM UTC
Kustomer is aware of an event affecting Chats that may cause messages to fail and assistants to not follow the configured flow. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
- monitoring May 14, 2026, 04:48 PM UTC
Kustomer has implemented an update to address an event affecting Chats on Prod 1 that caused messages to fail and assistants to not follow the configured flow. Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support if you have additional questions or concerns.
- resolved May 14, 2026, 05:23 PM UTC
Kustomer has resolved an event affecting Chat on Prod 1 that caused messages to fail and assistants to not follow the configured flow. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support if you have additional questions or concerns.