Kustomer Outage History

Kustomer is aware of an event reported by one of our third party vendors PubNub that is affecting messages in Chat threads that may cause message threads to update slowly or take a page refresh within conversations. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Refresh page to update conversation threads if needed. Please follow https://status.pubnub.com/ for updates. Please expect further updates within the next 3 hours, and reach out to Kustomer support at Email or Chat if you have additional questions or concerns.

Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice that may cause voice calls to fail within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please follow Twilio's status page (https://status.twilio.com/) for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice. Twilio has implemented an update to address an event that caused calls to potentially fail and are monitoring the situation. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please follow Twilio's status page (https://status.twilio.com/) for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice. Twilio has implemented an update to address an event that may have caused calls to fail and is continuing to monitor the situation. Our team continues to monitor the incident, and we are working with the vendor where possible to resolve the issue. Please follow Twilio's status page (https://status.twilio.com/) for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

Kustomer is aware of an event reported by one of our third party vendors affecting Instagram messages that may cause unusual messages populating customer timelines within the platform. Our team is monitoring the incident and working with the vendor where possible to resolve the issue. If you are receiving an excessive amount of Instagram messages in customer timelines, turning off the Instagram Message Receive workflow temporarily will prevent further messages. To continue receiving updates from Meta, feel free to follow their status page here: https://metastatus.com/ig-messenger. Please reach out to Support at [email protected] if you have additional questions or concerns.

Kustomer is aware of an event reported by one of our third party vendors affecting OpenAI that may cause major disruptions with AI Agents, Conversational Assistants, and Agent Assist within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. OpenAI status page: https://status.openai.com/ Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

OpenAI is currently experiencing a partial recovery and is working towards a full recovery. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. OpenAI status page: https://status.openai.com/ Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

Our third party vendor OpenAI has largely recovered from its major disruptions and is monitoring the situation to ensure full resolution. Some disruptions may still be observed. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. OpenAI status page: https://status.openai.com/ Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Business Management API that may cause major disruptions related message delivery within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Meta status page linked: https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.