[Gmail]Email Connectivity & Send/Receive Issues - Prod 1 & Prod 2

Update timeline

1. identified May 01, 2026, 01:39 PM UTC

   Kustomer is aware of an event affecting Gmail Connectivity and Send & Receive that may cause emails to not route into your Kustomer Platform and impact your ability to send messages on conversations. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.

2. identified May 01, 2026, 01:39 PM UTC

   Kustomer is aware of an event affecting Gmail Connectivity and Send & Receive that may cause emails to not route into your Kustomer Platform and impact your ability to send messages on conversations. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.

3. monitoring May 01, 2026, 02:02 PM UTC

   Kustomer has released a fix for the event affecting Gmail Connectivity and Send & Receive functionality that was causing emails to not forward as expected into your Kustomer Platform and impacted sending functionality on conversations. Our team is currently monitoring the released fix to ensure the issue is resolved. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.

4. resolved May 01, 2026, 02:17 PM UTC

   Kustomer has resolved an event affecting Gmail Connectivity and Send & Receive functionality in Prod 1 and Prod 2. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.