Kuali incident

Platform/Build Service Interruption

Resolved on August 3, 2026.

postmortem Aug 03, 2026, 05:49 PM UTC

Our review confirmed that an unexpected configuration issue at [Fly.io](http://Fly.io) disrupted inbound network traffic to Platform and Build. The third-party provider corrected the configuration, and we are reviewing our monitoring and escalation processes to improve how quickly similar upstream incidents are identified and communicated.

Started
Aug 03, 2026, 03:00 PM UTC
Resolved
Aug 03, 2026, 03:00 PM UTC
Duration
–
Detected by Pingoru
Aug 03, 2026, 03:00 PM UTC

Update timeline

  1. resolved Aug 03, 2026, 04:43 PM UTC

    From approximately 9:52 a.m. to 10:03 a.m. CT, some users were unable to access Platform and Build. The interruption was caused by a networking incident affecting Fly.io, a third-party infrastructure service provider used by Kuali. Fly.io resolved the issue, and access to the affected applications was restored. We apologize for the disruption.

  2. postmortem Aug 03, 2026, 05:49 PM UTC

    Our review confirmed that an unexpected configuration issue at [Fly.io](http://Fly.io) disrupted inbound network traffic to Platform and Build. The third-party provider corrected the configuration, and we are reviewing our monitoring and escalation processes to improve how quickly similar upstream incidents are identified and communicated.

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