Is Kuali down?

Some users may experience intermittent slowness in Platform/Build due to an ongoing incident at Fly.io, a third-party infrastructure provider used by Kuali. We’ve applied a fix to reduce the impact and are continuing to monitor. We apologize for the inconvenience.

Fly.io has resolved the underlying incident, and Platform/Build performance has returned to normal. We apologize for the disruption.

We are aware of an issue affecting the availability of Kuali environments hosted in Canada. Customers in the Canadian region may currently be unable to access their environments. Our team is actively investigating the issue and working to restore service as quickly as possible. At this time, US-hosted environments do not appear to be affected. We will provide additional updates as more information becomes available.

We are continuing to investigate the service disruption affecting Kuali environments hosted in Canada. Our Engineering team is actively working to identify and resolve the issue and restore service as quickly as possible. We apologize for the continued disruption and will provide additional updates as more information becomes available.

We are continuing to investigate the service disruption affecting Kuali environments hosted in Canada. Our Engineering team is actively working to resolve the issue and restore normal service. We apologize for the continued disruption and appreciate your patience. We will provide additional updates as recovery efforts progress.

Our Engineering team has identified the issue affecting the availability of Kuali environments hosted in Canada and is actively working to restore service. Recovery efforts are ongoing, and we will continue to provide updates as progress is made. We apologize for the continued disruption and appreciate your patience.

Our Engineering team has identified the issue affecting the availability of Kuali environments hosted in Canada, and have found that it affects US Customers as well. We are actively working on a solution, and we apologize for the continued disruption and appreciate your patience.

Service has been restored to US and Canadian hosted environments, and initial checks indicate that systems are functioning normally. Our Engineering team is continuing to verify stability and monitor both regions. We appreciate your patience while we work to ensure services remain fully operational.

The service disruptions affecting Kuali environments hosted in the US and Canada have been resolved. Both regions are operational, and services have returned to normal. Our Engineering team has verified that environments are functioning as expected. We sincerely apologize for the disruption and appreciate your patience and understanding while we worked to restore service.

We are currently investigating an issue affecting access to Kuali Build applications. Users may be unable to access or load Build apps. Our team is actively investigating the issue. We will provide additional information as it becomes available.

Kuali Build services have been restored and applications are available again. We are continuing to monitor the service and will provide additional details about the incident shortly.

Our engineers identified a deployment issue that caused an older version of a backend service to be deployed, resulting in an incompatibility that prevented Build applications from loading. The current version has been restored, and Build applications are operating as expected. We are also implementing additional safeguards to prevent older versions from being deployed in this manner.

From approximately Sat Sep 5, 7:43 PM MDT to Mon Sep 7, 6:41 AM MDT, integrations in our US regions were failing with status 500 errors. We've corrected the issue and scripted a retry on all affected documents. This was caused by a routine security upgrade to a third-party networking library, which changed how outbound secure connections are made and prevented integration requests from reaching their destination. No data was transmitted to external systems — affected steps simply did not run. We've rolled back the upgrade and added automated test coverage for this path to prevent a recurrence. Our Canada region was not affected.

A routine security upgrade to a third-party networking library changed how outbound secure connections were handled, causing integrations in our US regions to fail from approximately **September 5 at 7:43 PM MDT through September 7 at 6:41 AM MDT**, Canada was not affected. ### Resolution and Follow-Up We rolled back the upgrade and retried affected documents. We have also added automated testing and are improving monitoring and alerting to help prevent and more quickly identify similar issues in the future.

From approximately 10:51 a.m. to 10:56 a.m. ET, some users were unable to access Platform and Build. The interruption was caused by a networking incident affecting Fly.io, a third-party infrastructure service provider used by Kuali. Fly.io resolved the issue, and access to the affected applications was restored. We apologize for the disruption.