Is Kuali down?

We are investigating an issue causing browser-based PDF exports to fail in the US environment. Workflows that generate or attach a PDF may time out after several minutes and move the affected document into an Error status. Notifications that do not include a PDF are not affected.

Our engineers are continuing to investigate the underlying cause of the PDF export failures in the US environment. We will provide another update as soon as more information is available.

We are continuing to investigate this issue.

Our engineers have deployed a fix, and PDF exports now appear to be working as expected. They are also developing a script to address documents that entered an Error status because of the PDF generation issue. We will provide another update once that work is complete.

A change to a third-party service disrupted the PDF generation process, causing some PDF exports and workflow notifications with PDF attachments to fail. The issue has been resolved, and affected notification steps were retried.

We are investigating a service disruption affecting Platform and Build customers. Users may experience issues loading pages, accessing applications, or completing actions within the system. Our team is actively working to restore normal service. We will provide additional updates as more information becomes available.

We are continuing to investigate this issue. We will share another update as more information becomes available.

Our engineers are continuing their investigation and working toward a resolution. We will provide another update as soon as additional information is available.

Our engineers are still actively working to restore normal service. We will provide another update as soon as there is additional progress to share.

We apologize for the disruption. Our engineers have increased system capacity, and performance has improved. The system is now loading as expected. We are continuing to monitor the environment and investigate the underlying cause, and we will provide additional updates as more information becomes available.

Our engineers identified a configuration issue that was limiting system capacity below the expected level. The configuration has been corrected, and system performance has improved. We will continue to monitor the environment and are taking additional steps to help prevent this issue from recurring.

We experienced a disruption affecting the Platform and Build Service, which resulted in degraded platform performance and intermittent deployment failures. Our investigation identified a configuration issue that caused the service to operate with less capacity than intended. Our engineers corrected the configuration and restored the expected capacity, after which performance returned to normal. We continued monitoring the environment to confirm that the service remained stable. We are taking additional steps to improve service resilience and reduce the likelihood of similar disruptions in the future.

We are aware of an issue causing PDF documents to fail to generate consistently for some users. Our team is actively investigating the cause and working to restore normal functionality as quickly as possible. We will provide additional updates as soon as more information becomes available.

We are continuing to investigate the issue affecting PDF generation. Our team is actively working to identify the root cause and restore consistent PDF generation as quickly as possible. We appreciate your patience and will share another update as soon as we have more information.

We are continuing to investigate the issue affecting PDF generation. Our team is actively working to identify the root cause and restore consistent PDF generation as quickly as possible. We appreciate your patience and will share another update as soon as we have more information.

We are continuing to investigate the issue affecting PDF generation. Our team is actively working to identify the root cause and restore consistent PDF generation as quickly as possible. We appreciate your patience and will share another update as soon as we have more information.

We have identified the underlying cause of the intermittent PDF generation failures and are actively deploying a fix. Once the update is complete, queued PDF generation requests will resume. We appreciate your patience and will provide another update as soon as the deployment is complete.

Our team has deployed a fix to resolve the intermittent PDF generation issues. Documents that encountered errors during processing will begin retrying automatically, and any associated notifications will be sent as expected once processing completes. Our investigation indicates the issue was caused by an internal configuration change that disrupted communication between services. We are continuing to validate the root cause, but service has been restored.

We are currently investigating intermittent performance issues with Build/Platform. Users may experience errors or delays when accessing apps. Our team is actively investigating the issue and will provide updates as more information becomes available.

The intermittent performance issues affecting Build/Platform have been resolved, and users should now be able to access apps normally. Our team will continue to monitor the environment to ensure continued stability

A deployment-related infrastructure issue caused some application servers to become unhealthy, resulting resulting in intermittent access errors for some users in Kuali Platform products. The affected servers have been removed and service has been restored.

We identified a background process that was placing unnecessary load on the database and have since optimized it, improved the associated data service, and completed database performance enhancements to help prevent similar issues going forward.

We're actively investigating reports of environments not loading for Kuali Build/Platform products. We'll keep you posted as we know more and apologize for the inconvenience.

We are continuing to investigate this issue.

We've resolved the issue affecting all environments. The issue was caused by a database migration associated with a recent code deploy that encountered an unexpected error in our US environments. The migration has been corrected, and all services are now operating normally. As a follow-up, we are reviewing the migration process to identify what led to the error and implement additional safeguards to help prevent similar issues in the future. Our apologies for the disruption this caused.