Resolved after 49 minutes, affecting United States (Oregon) and Canada (Montreal), on August 3, 2026.
The issue was caused by an unexpected change introduced during a routine deployment. Our engineers deployed a fix and are taking steps to help prevent similar disruptions in the future.
Affected components
Update timeline
- investigating Aug 03, 2026, 04:03 PM UTC
We are investigating an issue that is causing PDF generation to fail intermittently for some users. Our team is working to identify the cause and restore reliable functionality as quickly as possible. We will share additional updates as more information becomes available.
- identified Aug 03, 2026, 04:25 PM UTC
Our team has identified a potential cause of the issue affecting browser-based PDF exports and workflow notifications with PDF attachments. We are currently testing a fix and will provide another update as soon as testing is complete.
- resolved Aug 03, 2026, 04:53 PM UTC
Our engineers have deployed a fix, and the PDF generation issue should now be resolved. We will also retry affected workflow jobs to ensure previously failed notifications are processed.
- postmortem Aug 03, 2026, 05:51 PM UTC
The issue was caused by an unexpected change introduced during a routine deployment. Our engineers deployed a fix and are taking steps to help prevent similar disruptions in the future.
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