Kuali Build Service Disruption

Update timeline

1. investigating Oct 16, 2026, 07:46 PM UTC

   We are aware of an issue affecting the availability of Kuali environments hosted in Canada. Customers in the Canadian region may currently be unable to access their environments. Our team is actively investigating the issue and working to restore service as quickly as possible. At this time, US-hosted environments do not appear to be affected. We will provide additional updates as more information becomes available.

2. investigating Oct 16, 2026, 08:17 PM UTC

   We are continuing to investigate the service disruption affecting Kuali environments hosted in Canada. Our Engineering team is actively working to identify and resolve the issue and restore service as quickly as possible. We apologize for the continued disruption and will provide additional updates as more information becomes available.

3. investigating Oct 16, 2026, 08:50 PM UTC

   We are continuing to investigate the service disruption affecting Kuali environments hosted in Canada. Our Engineering team is actively working to resolve the issue and restore normal service. We apologize for the continued disruption and appreciate your patience. We will provide additional updates as recovery efforts progress.

4. identified Oct 16, 2026, 09:22 PM UTC

   Our Engineering team has identified the issue affecting the availability of Kuali environments hosted in Canada and is actively working to restore service. Recovery efforts are ongoing, and we will continue to provide updates as progress is made. We apologize for the continued disruption and appreciate your patience.

5. identified Oct 16, 2026, 09:42 PM UTC

   Our Engineering team has identified the issue affecting the availability of Kuali environments hosted in Canada, and have found that it affects US Customers as well. We are actively working on a solution, and we apologize for the continued disruption and appreciate your patience.

6. monitoring Oct 16, 2026, 09:54 PM UTC

   Service has been restored to US and Canadian hosted environments, and initial checks indicate that systems are functioning normally. Our Engineering team is continuing to verify stability and monitor both regions. We appreciate your patience while we work to ensure services remain fully operational.

7. resolved Oct 16, 2026, 10:07 PM UTC

   The service disruptions affecting Kuali environments hosted in the US and Canada have been resolved. Both regions are operational, and services have returned to normal. Our Engineering team has verified that environments are functioning as expected. We sincerely apologize for the disruption and appreciate your patience and understanding while we worked to restore service.