Kuali experienced a minor incident on July 9, 2026 affecting United States (Oregon) and Canada (Montreal), lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 02:31 PM UTC
We are currently investigating intermittent performance issues with Build/Platform. Users may experience errors or delays when accessing apps. Our team is actively investigating the issue and will provide updates as more information becomes available.
- monitoring Jul 09, 2026, 02:58 PM UTC
The intermittent performance issues affecting Build/Platform have been resolved, and users should now be able to access apps normally. Our team will continue to monitor the environment to ensure continued stability
- resolved Jul 09, 2026, 03:54 PM UTC
A deployment-related infrastructure issue caused some application servers to become unhealthy, resulting resulting in intermittent access errors for some users in Kuali Platform products. The affected servers have been removed and service has been restored.
- postmortem Jul 15, 2026, 08:15 PM UTC
We identified a background process that was placing unnecessary load on the database and have since optimized it, improved the associated data service, and completed database performance enhancements to help prevent similar issues going forward.