Kuali Build/Platform environments in US region not accessible

Update timeline

1. investigating Jul 08, 2026, 01:23 AM UTC

   We're actively investigating reports of environments in the US region not loading - we apologize for the inconvenience and we'll let you know more as soon as possible.

2. identified Jul 08, 2026, 01:59 AM UTC

   We've identified the issue and putting in a fix to resolve the issue - once fully restored and stable we'll give another notification.

3. resolved Jul 08, 2026, 02:04 AM UTC

   This issue is now resolved and environments in the US region should be back up again. The incident was caused by an unexpected database coordination issue that prevented the database cluster from operating normally, resulting in a temporary service disruption. The issue was identified and the cluster was restored to its expected operating state. We'll be doing a full retro and take the necessary steps to avoid this type of disruption in the future. Our apologies for the disruption this caused your users.

4. postmortem Jul 28, 2026, 03:28 PM UTC

   **Root Cause:** The issue was caused by an unexpected database cluster failure that prevented affected environments from loading correctly. **Resolution & Prevention:** We restored service by stabilizing and scaling the database infrastructure. We are also evaluating additional infrastructure improvements that provide more resilient failover and automated recovery capabilities to help reduce the likelihood of similar issues in the future.