Kuali incident

Platform/Build apps and documents not loading in U.S. instances

Notice Resolved View vendor source →

Kuali experienced a notice incident on June 5, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2026, 06:06 PM UTC
Resolved
Jun 04, 2026, 02:30 AM UTC
Duration
—
Detected by Pingoru
Jun 05, 2026, 06:06 PM UTC

Update timeline

  1. resolved Jun 05, 2026, 06:06 PM UTC

    On June 3, 2026, the Kuali Platform service for US customers experienced an issue that affected application and document loading between approximately 6:32 PM and 7:24 PM PT. During this time, some users may have encountered forms that failed to load and remained in a loading state. This was due to a deployment configuration issue that didn't load the necessary resources properly.

  2. postmortem Jun 05, 2026, 06:07 PM UTC

    The issue was caused by a deployment configuration problem that prevented the Platform from fully accessing a required service. The configuration was restored, service was fully recovered, and additional safeguards have been implemented to prevent this issue from occurring in future deployments. We apologize for any disruption this may have caused and appreciate your patience while the issue was resolved.