Resolved after 15 hours 41 minutes, affecting United States (Oregon) and Canada (Montreal), on October 14, 2025.
After investigation we found this incident was caused by networking issues with one of our service providers \(Fly.io\). We are looking into adding additional alerts when our system jobs get into a bad state and long term infrastructure improvements that are more robust to help avoid in the future. We apologize for the inconvenience caused by this issue.
Affected components
Update timeline
- investigating Oct 14, 2025, 09:33 PM UTC
We have received reports of document submissions going to error. We are actively investigating and we will keep you posted.
- monitoring Oct 14, 2025, 09:59 PM UTC
We've resolved the errors on document submit and the system is fully operational again. We are continuing to monitor and we apologize for the inconvenience.
- resolved Oct 15, 2025, 01:15 PM UTC
Our monitoring is complete, and the system is operating normally. The issue was related to networking problems with our service provider, Fly.io. We apologize for the inconvenience and are taking steps to prevent similar issues in the future.
- postmortem Dec 11, 2025, 04:59 PM UTC
After investigation we found this incident was caused by networking issues with one of our service providers \(Fly.io\). We are looking into adding additional alerts when our system jobs get into a bad state and long term infrastructure improvements that are more robust to help avoid in the future. We apologize for the inconvenience caused by this issue.
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