Kore.ai incident

Kore virtual assistants may be affected due to a service degradation at OpenAI end

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on October 8, 2025 affecting Bot Uptime and Bot uptime and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 05:11 PM UTC
Resolved
Oct 08, 2025, 07:09 PM UTC
Duration
1h 58m
Detected by Pingoru
Oct 08, 2025, 05:11 PM UTC

Affected components

Bot UptimeBot uptimeBot uptimeBot UptimeBot UptimeBot UptimeBot UptimeOpenAI

Update timeline

  1. monitoring Oct 08, 2025, 05:11 PM UTC

    Hello Users, This is to let you know that we have received a notification from OpenAI that they are facing some service degradation and their APIs are also impacted. The Kore virtual assistants with OpenAI integrations may have an impact. What they have not indicated yet is whether this imapct is global from their end or limited to any geographical location. We are keeping an eye on https://status.openai.com/

  2. resolved Oct 08, 2025, 07:09 PM UTC

    We are resolving this incident because as per https://status.openai.com/ the APIs are listed as functional now.