Kore.ai incident

All regions - Possible intermittent issues with Kore app and OpenAI integrations.

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on September 30, 2026 affecting OpenAI, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 06:13 PM UTC
Resolved
Sep 30, 2026, 08:54 PM UTC
Duration
2h 41m
Detected by Pingoru
Sep 30, 2026, 06:13 PM UTC

Affected components

OpenAI

Update timeline

  1. monitoring Sep 30, 2026, 06:13 PM UTC

    Dear Users, This is to let you know that we have received a notification from OpenAI status page that there is elevated latency observed for few of the APIs. It may be impacting some Kore bots if OpenAI integration has been used. We are tracking the incident on their status page: https://status.openai.com/incidents/d5c9gbfh

  2. monitoring Sep 30, 2026, 06:15 PM UTC

    OpenAI has implemented an initial mitigation, resulting in improved API latency. Their team continues to investigate the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts.

  3. monitoring Sep 30, 2026, 06:38 PM UTC

    The OpenAI team has moved the incident to Monitoring after implementing a mitigation. We will continue tracking it from our end until the issue is fully resolved.

  4. resolved Sep 30, 2026, 08:54 PM UTC

    OpenAI is not currently reporting any issues since the mitigation was implemented. If you need assistance, please contact our Support Team.