Kore.ai incident

Agent Platform - Design time Degradation with the US Instance.

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on January 2, 2026 affecting Agentic App and Tool, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2026, 05:43 AM UTC
Resolved
Jan 02, 2026, 08:26 AM UTC
Duration
2h 42m
Detected by Pingoru
Jan 02, 2026, 05:43 AM UTC

Affected components

Agentic AppTool

Update timeline

  1. investigating Jan 02, 2026, 05:43 AM UTC

    We are currently experiencing a design-time issue affecting the Agent Platform. Our engineering team is actively investigating and working to resolve the issue. Please note that there is no end-user impact. We will share updates as progress is made. We apologize for any inconvenience and appreciate your patience.

  2. monitoring Jan 02, 2026, 06:20 AM UTC

    We have identified and fixed the design-time issue affecting the Agent Platform. We are monitoring it closely.

  3. resolved Jan 02, 2026, 08:26 AM UTC

    As this has already been fixed, we are closing this incident.