Kore.ai incident

AI For Retail: Service Disruption on Retail Assist Instance

Major Resolved View vendor source →

Kore.ai experienced a major incident on January 2, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2026, 06:00 PM UTC
Resolved
Jan 02, 2026, 06:00 PM UTC
Duration
—
Detected by Pingoru
Jan 02, 2026, 06:00 PM UTC

Update timeline

  1. resolved Jan 02, 2026, 06:14 PM UTC

    Dear Users, We experienced a service disruption impacting the Semantic Search functionality due to a partial outage at our service provider, Pinecone. The issue was promptly identified and has now been fully resolved by the provider. You can find the incident details at the link below: https://status.pinecone.io/incidents/rsjfq0mjpln5 We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.