Kore.ai incident

Investigating issues with XO Platform, XOCC, Agent Platform on US Region

Major Resolved View vendor source →

Kore.ai experienced a major incident on January 5, 2026 affecting Bot Uptime and Nuance and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 05:15 PM UTC
Resolved
Jan 05, 2026, 06:03 PM UTC
Duration
47m
Detected by Pingoru
Jan 05, 2026, 05:15 PM UTC

Affected components

Bot UptimeNuanceAgentic AppAPIsKore IVRToolBot BuilderKore Agent DesktopModel StudioBot Administration Application

Update timeline

  1. investigating Jan 05, 2026, 05:27 PM UTC

    We are currently experiencing issues on XO Platform, XOCC, Agent Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

  2. investigating Jan 05, 2026, 05:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 05, 2026, 05:38 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 05, 2026, 05:49 PM UTC

    The issues affecting the Agent Platform have been resolved. The teams are actively working on addressing the issues observed with the XO and XOCC platforms.

  5. investigating Jan 05, 2026, 06:14 PM UTC

    All platforms are now up and running. We are currently observing some latency, and our teams are actively working on priority to address the performance degradation. Thank you for your patience and continued understanding.

  6. monitoring Jan 05, 2026, 06:35 PM UTC

    All reported issues have been resolved, and we will continue to closely monitor the situation to ensure stability.

  7. resolved Jan 05, 2026, 07:09 PM UTC

    This incident has been resolved.