Kore.ai experienced a critical incident on January 12, 2026 affecting Agentic App and Tool and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Agentic AppToolModel StudioPrompt StudioEvaluationStudioAdminDatasetSearch AI
Update timeline
- investigating Jan 12, 2026, 07:43 AM UTC
We are currently experiencing an issue affecting agent login on the Agent Platform in the DE region. Our teams are actively investigating and working to resolve the issue. The next update will be shared within the next 15 to 30 minutes.
- resolved Jan 12, 2026, 08:05 AM UTC
The issue has been fixed on our end, and we are monitoring its progress.