Kore.ai incident

Investigating Intermittent Login Issues with Agent Platform - DE Instance

Kore.ai experienced a major incident on February 10, 2026 affecting Admin, lasting 29m. The incident has been resolved; the full update timeline is below.

Started: Feb 10, 2026, 06:33 AM UTC
Resolved: Feb 10, 2026, 07:03 AM UTC
Duration: 29m
Detected by Pingoru: Feb 10, 2026, 06:33 AM UTC

Affected components

Admin

Update timeline

investigating Feb 10, 2026, 06:33 AM UTC

We are currently investigating intermittent login issues impacting users attempting to access the Agent Platform on the DE instance. Users are experiencing login failures. The team is actively analysing application logs, service health, and infrastructure components to identify the underlying cause and restore stable access at the earliest. Further updates will be shared as the investigation progresses.
resolved Feb 10, 2026, 07:03 AM UTC

The issue has been resolved. We will continue to monitor the behaviour.