Investigating Performance Degradation Issues on UAE Instance (XO 10 & XO 11)

Update timeline

1. investigating Mar 01, 2026, 01:44 PM UTC

   We are currently experiencing performance degradation on our UAE instance due to a disruption from our service provider. Our team is actively working with the provider to resolve the issue as quickly as possible. We will share further updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Mar 01, 2026, 03:04 PM UTC

   At this time, we have validated our bots and are not observing any latency. The service provider has reported a localized power issue affecting one Availability Zone (mec1-az2) in the ME-CENTRAL-1 region, causing temporary connectivity issues and elevated error rates for certain resources. Other Availability Zones remain unaffected, and traffic has been shifted where possible. Restoration efforts are ongoing, with recovery expected to take several hours. We will continue to closely monitor the situation and provide further updates as needed. Service Provider Status Page: https://health.aws.amazon.com/health/status

3. resolved Mar 01, 2026, 04:37 PM UTC

   The service provider has confirmed that restoration efforts are currently in progress and are expected to take several hours. Although there is no impact on end users at Kore, we have proactively redirected traffic to a different region to prevent any unforeseen discrepancies. Kore Team will continue to monitor the situation closely in coordination with the service provider. This incident thread will now be closed. Should any additional issues arise in the meantime, a new incident will be opened and communicated promptly.