Kore.ai experienced a critical incident on March 4, 2026 affecting Bot Uptime and APIs and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Bot UptimeAPIsBot BuilderBot Administration Application
Update timeline
- investigating Mar 04, 2026, 04:15 AM UTC
Our IND region UXO is down since a few minutes. We are currently investigating the issue on our end. We will keep you updated the progress in the next 15 minutes.
- identified Mar 04, 2026, 04:41 AM UTC
The issue has been identified and our team is actively working on fixing it. We will keep you updated as soon as we progress.
- monitoring Mar 04, 2026, 05:04 AM UTC
The issue has been fixed on our end, and we are monitoring the progress.
- resolved Mar 04, 2026, 06:09 AM UTC
This incident has been resolved.