Kore.ai incident

Investigating issues with XO Platform on US Region

Notice Resolved View vendor source →
Started
Mar 18, 2026, 04:39 PM UTC
Resolved
Mar 18, 2026, 05:37 PM UTC
Duration
58m
Detected by Pingoru
Mar 18, 2026, 04:39 PM UTC

Affected components

Bot UptimeAPIsBot BuilderBot Administration Application

Update timeline

  1. investigating Mar 18, 2026, 04:39 PM UTC

    We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

  2. identified Mar 18, 2026, 05:19 PM UTC

    We identified the issue and are working on resolving it.

  3. monitoring Mar 18, 2026, 05:26 PM UTC

    The instance is up and running for the past 15 minutes and we are closely monitoring the progress

  4. resolved Mar 18, 2026, 05:37 PM UTC

    The issue has been resolved.

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